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James Corden and the Dangers of Likability

From Jason Zinoman at The New York Times   No one knows what an egg yolk omelet is, but we all know that TV hosts should be relatable. Or should they? That didn’t do Ellen DeGeneres any favors. Not since Humpty Dumpty has an egg made such a mess. Last night, one week and countless […]


Prebunking is Effective at Fighting Misinfo, Study Finds

By Seth Smalley for Poynter A study that dropped last week strongly suggests “prebunking” is an effective way to counter the propaganda techniques at the center of mis- and disinformation. Prebunk is a frequently used term used in the fact-checking space. It’s derived from debunk and means to preemptively refute expected false narratives, misinformation or manipulation techniques. […]


How To Get A Google Review Removed

By Annette Choti for Above The Law Violations that Allow Law Firms to Remove Reviews While the process of removing a Google review is not necessarily complex, Google’s guidelines determine if you have a review that is eligible for removal. However, there are common violations that may allow law firms to remove reviews from their Google […]


Today’s Lesson for Schools in Crisis: Make Communication Part of the Solution

By Thom Fladung, Hennes Communications So far in 2022, as of the end of September, Hennes Communications had worked with dozens of schools, school districts and other education organizations. Our work involved serious issues and potential controversies including: Sexual misconduct allegations involving teachers Sexual misconduct allegations involving students Tense labor negotiations Superintendents facing no confidence […]


September 11: Escaping the South Tower and a Framework of Surviving an Infrastructure Disaster

Detect, Deny, Deduce, Debate, Decide, Do, Drive, Deliver and Divulge Kevin Laub was in the South Tower of the World Trade Center on 9/11 when the North Tower was struck by the first plane.  Despite being told there was nothing to worry about, followed by instructions to stay in-place and the inertia and paralysis of […]


Difficult Conversations Happening in the Boardroom

Introduction by Nora Jacobs, Hennes Communications Over the years, we’ve helped a number of organizations announce management transitions involving their CEO – a change that, even when well-planned – requires carefully crafted communications in order to minimize distractions, concerns and disengagement among stakeholders.  Most often, we work closely with the board chair and board leadership […]


Is Your Crisis Communications Plan Up to Date?

By Claudia Pritchitt for Professional Planner If you were looking for a prime example of how not to manage crisis communications – look no further than Optus. Since the news of its data leak broke Optus has failed at every turn to communicate adequately with impacted customers, with government agencies trying to assist, and with media reporting […]


Ten Things You Need to Know As a Woman In-House Lawyer (for Non-Lawyers, Too)

Here’s a list of ten things this writer has observed women lawyers don’t know or do as in-house counsel that their male counterparts seem to do quite well.  It is her belief that, over time, this has resulted in a widening of the gap between them, and, if women in-house counsel focus on these ten […]


Waffle House Delivers Masterclass in Crisis Management

By Nicole Schuman for PRNews It takes a pretty big event to close a national institution like Waffle House. Especially when it has its own disaster meter. Coined the “Waffle House Index,” it is not an official metric, yet government agencies such as FEMA use it. Unfortunately, Hurricane Ian challenged the index this week, causing […]


Disinformation Via Text Message is a Problem With Few Answers

By Kevin Collier for NBC News The biggest election disinformation event of the 2022 midterm primaries was not an elaborate Russian troll scheme that played out on Twitter or Facebook. It was some text messages. The night before Kansans were set to vote on a historic statewide referendum last month, voters saw a lie about how […]


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