By Thomas Mustac for O’Dwyers Whenever something you post on social media harms your image or reputation, you’ve got a crisis on your hands. Sometimes, the trigger is an embarrassing photo you never thought would come to light or a post you thought was funny at the time. Anything you do on social media that […]
By Adam Petrilli for Entrepreneur Business reputation is the public perception of the brand, its products or services and its treatment of employees and customers. A good reputation serves a company well, but a lousy reputation inflicts damage and potential ruin. That is not to say a company cannot come back from negative reviews or […]
By Ben Nuckols for The Associated Press As the final pre-competition meeting of the Scripps National Spelling Bee’s word selection panel stretches into its seventh hour, the pronouncers no longer seem to care. Before panelists can debate the words picked for the bee, they need to hear each word and its language of origin, part […]
By Dustin Siggins for PRNews California’s largest homeowner insurance provider is saying goodbye, citing wildfires, skyrocketing construction costs, and other issues to protect itself from financial losses in the state. State Farm’s decision to no longer take new applications is at least the third similar decision by major insurers in the last year, and comes after the company’s […]
By Edward Segal for Forbes The response to the deadly explosions that rocked the Boston Marathon 10 years ago today yielded important lessons about managing and communicating about a crisis that continue to resonate. The lessons provide important and timely reminders for corporate executives about the best practices for preparing for and responding to a crisis at […]
By Allison Braley for PRNews The role of a communications professional in pop culture is often reduced to a “fixer” who goes as far as hiding bodies (see: “Scandal“), a glorified party planner (see: “Sex and the City” or “The Hills”), or most commonly, a nameless, harried, go-between shouting “no comment” into an open mic. If […]
By Jim McKay for Government Technology As a firefighter, Andrew Leith used to teach the Community Emergency Response Teams (CERT) how to prepare for disasters. That morphed into teaching classes for the everyday citizen on being prepared — and that meant delivering the eye-opening news to most of them. He said he would ask the […]
Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the few […]
By Nora Jacobs, Hennes Communications Executive Summary Business closures, consolidations and downsizings can be difficult decisions for organizations to make. These decisions can affect employees, clients, vendors, and local officials, and can have a significant impact on the reputation of the organization. To effectively communicate these decisions, a comprehensive communication strategy is necessary, much like […]
By Bruce Hennes, Hennes Communications Cancel culture is a movement aimed at ostracizing, discrediting and “deplatforming” individuals and companies for behavior or transgressions deemed offensive. According to Wikipedia, cancel culture is a controversial topic that exacerbates political polarization, with arguments from two opposing sides. One side argues that it gives a voice to marginalized communities […]