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New App Can Be a Public Safety Guide During an Emergency

By Jim McKay for Government Technology As a firefighter, Andrew Leith used to teach the Community Emergency Response Teams (CERT) how to prepare for disasters. That morphed into teaching classes for the everyday citizen on being prepared — and that meant delivering the eye-opening news to most of them. He said he would ask the […]


Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting in Recognition of His Work in the Field of Crisis Communications

Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the few […]


Closures, Consolidations and Downsizings: Using Crisis Communications Principles to Share Bad News

By Nora Jacobs, Hennes Communications Executive Summary Business closures, consolidations and downsizings can be difficult decisions for organizations to make. These decisions can affect employees, clients, vendors, and local officials, and can have a significant impact on the reputation of the organization. To effectively communicate these decisions, a comprehensive communication strategy is necessary, much like […]


The Cancel Culture Curse: From Rage to Redemption in a World Gone Mad

By Bruce Hennes, Hennes Communications Cancel culture is a movement aimed at ostracizing, discrediting and “deplatforming” individuals and companies for behavior or transgressions deemed offensive.  According to Wikipedia, cancel culture is a controversial topic that exacerbates political polarization, with arguments from two opposing sides.  One side argues that it gives a voice to marginalized communities […]


Lessons On How Not to Act During A Press Conference

By Arthur Solomon for PRNews The indictment of former president Donald Trump provides a lesson that young PR pros should remember: Like other powerful CEOs of Boeing, BP and Wells Fargo, to name a few, all the best PR minds combined can’t save a person or entity from the judgments of the public or law […]


Speak First or Forever Lose your Crisis Message

By Katie Paine for PRNews Anyone who has studied crisis communications knows, “he/she who speaks first owns the narrative.” Once bad news breaks, whether it is a self-inflicted crisis, accident or natural disaster, there’s a sequence that all crises follow. Something happens, the news media finds out about it and starts asking questions, and whoever […]


Silicon Valley Bank: A Masterclass in How Not to Handle a Crisis

By Lisa Ann Pinkerton for PRNews As the dust settles on the failure of Silicon Valley Bank (SVB), ground zero might turn out to be a one-two punch of mishandled communications. First, there was a newsletter circulated by venture capitalists that may have begun an erosion of confidence. Second, TechCrunch reporter Connie Loizos called out its “convoluted press release that […]


Five Lessons From a PR Crisis: How to Handle a Social Media Disaster and Turn it into an Opportunity

By Candice Georgiadis for Fast Company Public relations is not mentioned in today’s business sphere without social media. Many see social media as a major driver of brand perception. It’s no wonder 33% of PR professionals rely on social media daily, while 17% use it weekly. For brands, 43% are more likely to make use of social […]


Workplace Conflicts? 5 Tips to Improve Communication

By Kiely Kuligowski for Business News Daily Use these five communication strategies to effectively resolve workplace conflict. Unresolved conflict can impact your company culture, employee performance and retention and bottom line. Workplace conflict is often the result of poor communication. Use clear communication strategies like active listening to resolve workplace conflict. This article is for […]


Plan Now to Avoid a Communications Failure After a Cyberattack

By Rosalyn Page for CSO Responses to recent cyber breaches suggest organizations can struggle to get the message right in the midst of an incident. While managing the communications around an incident is outside the direct purview of the CISO, having an existing communications plan in place is an essential element of cyber preparedness. “Communications […]


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