By Henry Cooke for PRNews One of the best things about going to live conferences and other events is meeting the media who attend them. In my past career as a political reporter in New Zealand, I spent untold hours standing around bored at such events wishing someone in the pertinent industry would offer an […]
Published by Tony Jaques for Managing Outcomes When responding to a crisis or a major issue, CEOs need to speak clearly, with authority and empathy. What then to make of the latest advice from consultants McKinsey, whose expert on “go-to-market and omnichannel strategy, agile sales and marketing transformation” proposes that Chief Executives should be their […]
Why ‘meaning-making’ matters In every crisis, it is essential that government and public sector leaders provide a compelling story. A good crisis narrative teaches the public about the realities of the predicament. It conveys what leaders know, do not know and cannot know, and what they are doing to figure out as much as possible. […]
An article from Security Magazine For many organizations, it was déjà vu this March. Meta’s platforms Facebook and Instagram experienced outages on Tuesday, March 5th that lasted approximately two hours, coinciding with Super Tuesday voting in 16 states. And today, LinkedIn experienced an outage impacting thousands of users around the globe. It’s not the first time outages of this magnitude […]
By Constantinos C. Markides and Andrew MacLennan for Harvard Business Review A pilot once told us a story about an accident on an early morning flight in the 1950s. As the aircraft accelerated to take off, the captain noticed his flight engineer’s sullen expression and called out, “Cheer up, George.” But in his sleepy state, […]
By Nick Hansen for the American Bar Association “If you can see it coming, it’s not a crisis,” said Bruce Hennes, CEO of Hennes Communications, to audience members at his 2024 Bar Leadership Institute workshop “Speaking Out or Strategic Silence? Organizational Approaches to Issuing Public Statements.”Hennes, along with Cleveland Metropolitan Bar Association (CMBA) CEO Becky […]
By Matt Petteruto for PR News As the media landscape continues to change at a dizzying pace, it can be difficult for PR and communications pros to keep pace. Layoffs continue to mount, while the manner in which news is delivered and consumed by audiences is constantly evolving. Despite these rapid changes, one thing remains for […]
By Eric Rose writing for PR News… This recent headline would make any crisis communicator cringe: “Amazon’s plans to advance its interests in California laid bare in leaked memo.” The story, which unfolded through a leaked internal memo, shed light on Amazon’s growth strategy in the Southern California region and its 2024 internal community outreach plans. […]
From our colleague, Annie Searle… Like practitioners in other disciplines that continue to evolve in a complex technological world, the maturity of risk managers varies widely. In recovering from the 2008 financial crisis, we’ve seen corporate managers rebrand themselves into this field or get promoted into it without necessarily understanding risk frameworks or methodologies. There […]
Introduction by Bruce Hennes, Hennes Communications Founded in 1989, Hennes Communications initially served as a full-service public relations firm. The landscape shifted dramatically following the 9/11 attacks when we pivoted to crisis communications and crisis management, becoming […]