Understand what the orders mean – and don’t mean. Review policies and procedures now, with your legal counsel involved. Keep communicating – including when you’re not sure what’s next. Take a deep breath. By Thom Fladung and Bruce Hennes, Hennes Communications The news coming at school administrators and school boards has been fast and furious: […]
By Thom Fladung, Hennes Communications In 2024, Hennes Communications worked with more than 50 schools, school districts and other education organizations. Our work involved serious issues and potential controversies including: Sexual misconduct allegations involving teachers Sexual misconduct allegations involving students Tense labor negotiations Superintendents facing no confidence votes from teachers Superintendents and school boards attacked […]
By Eleanor Hawkins for Axios The communication team at American Airlines had to activate a crisis plan it hoped it would never have to use after last week’s midair collision of a passenger jet and Army helicopter that claimed 67 lives. Why it matters: Responding to a tragedy of this magnitude requires clarity, discipline and speed. The American […]
By Alison Wood Brooks for HBD Working Knowledge When my fellow researchers and I analyzed 15-minute get-to-know-you conversations among 398 strangers, we found that four dominant question types emerged: introductory, mirror, topic-switching, and follow-up. So how do we distinguish these question types? Introductory questions are what they sound like—“What’s your name?” “How are you?” or […]
By Stamatis Astra for PRNews Generative AI tools have become increasingly integrated into public relations, particularly in optimizing tasks like analyzing trends and crafting pitches. However, as reliance on AI grows, so do concerns about its role in spreading misinformation. A recent audit by NewsGuard revealed that AI-generated content frequently produces unreliable information, with errors appearing in […]
Los Angeles Mayor Karen Bass declined to respond to criticism on Wednesday of the city’s handling of a series of wildfires that have left at least five people dead and thousands of structures burned. Bass was on a diplomatic trip to Ghana as flames tore through the Pacific Palisades and left on Saturday. Here, in […]
By Thom Weidlich for PRCG | Haggerty LLC We hoped to avoid writing about the ongoing and messy legal and comms battle between Hollywood actors Blake Lively and Justin Baldoni. But it’s become too sprawling and interesting to ignore. The multifaceted scandal has much to say about what crisis communications is — and isn’t. Lively […]
By Gabriel De La Rosa for PRNews Public relations is a messy business. Even when you don’t screw up, somehow you do. That is even more true now in the emerging AI era of deepfakes, when an image of your likeness can be used against you, even if it wasn’t really you. Take the example of […]
By Daniella Alkobi for PRNews In an age where transparency and trust are crucial to brand loyalty, Kellogg’s recent food dye controversy has left a sour taste in the mouths of consumers. The cereal giant, known for its colorful breakfast staples, has come under fire for its use of artificial dyes—raising concerns over potential health risks and […]
By Tony Jaques for Crisis Response Journal When the label ‘troubled’ is inserted every time your company name appears, you know you are on a hiding to nothing. That is the reality for a once much-admired and envied giant of the aviation and aerospace industry. And it’s a stark example of how a succession of […]