By Bruce Hennes, Hennes Communications Why Did the Biden Team Fail to Use the Tenets of Basic Crisis Communications? When the news broke that classified documents were found in President Joe Biden’s Delaware home, the PR pundits immediately criticized his handling of the situation. They pointed out that Biden and his staff waited too long […]
By Bruce Hennes, Hennes Communications In the aftermath of the death of Tyre Nichols at the hands of five police officers, the Memphis Police Chief chose not to stand behind the usual “This is a matter under investigation.” Instead, she made remarks that were honest and, in my opinion, stunningly blunt. Her outrage was evident […]
By Richard Levick Speaking with journalists, shareholders, customers and stakeholders is easy when the going is good. As the old saying goes, “We are all capitalists on the way up but socialists on the way down.” But when things turn bad? Communication suddenly becomes much more challenging. As another old saying goes, “The gods of […]
By Thom Weidlich for PRCG | Haggerty LLC The tragic film-set shooting involving Alec Baldwin is back in the news because prosecutors say they will criminally charge the actor in the death of cinematographer Halyna Hutchins. An incident connected to the news raises a crisis question: When is it okay to give reporters the slip? […]
By Howard Fencl, Hennes Communications There’s nothing the self-righteous embrace more than joining with their fellow self-righteous to gang up on some unfortunate target. The angrier the echo chamber, the better. Social media is their perfect rage machine. It’s where anonymous trolls can obsess and pile on. And they do it relentlessly and instantly over […]
GoLocal, an online publication in Providence, Rhode Island, recently wrote an editorial critical of recent decisions by Rhode Island education officials. The editorial creatively lists everything those officials have been doing to create a crisis juxtaposed with tips for managing a crisis the right way, written by Northeastern University’s Graduate School. We urge you to […]
Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it. And if it’s an interview with a seasoned reporter, the stakes are even higher. You must be prepared to […]
By Edward Segal for Forbes As Southwest Airlines struggles to recover from its weather-related meltdown, crisis management and crisis communication lessons have already emerged that business leaders should keep in mind before they have to confront their own crisis. The Importance Of Modernization “The biggest lesson other business leaders can take from the Southwest implosion is […]
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
By Alexandra Tremayne-Pengelly for the Observer… Bob Dylan and publisher Simon & Schuster apologized for selling books which they claimed contained Dylan’s handwritten signature, after fans realized the autographs were not authentic but automated reproductions. A collection of essays by Dylan, titled The Philosophy of Modern Song, was released at the beginning of November. Around […]