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School Shooting PR Consultant Apologizes After Calling Critics ‘Crazies’ and Reporter ‘Skanky’

From the Sun Sentinel: crisis public relations consultant created a crisis of her own for the Broward school district, after a video came to light in which she dismissed the district’s critics in the Parkland massacre as “crazies” and called a reporter a “skanky” “jerk” who “smells bad.” Sara Brady, who was paid nearly $75,000 to assist […]


Disbarment for Anonymous On-Line Posts Should “Send a Message,” Says LA Supreme Court

From our friend and colleague, Karen Rubin, attorney at Thompson Hine in Cleveland, Ohio: Do we need another reminder about the perils of posting internet comments on cases and matters we are connected with?  Apparently we do, and here’s a strong one.  Earlier this month, an assistant U.S. attorney for the Eastern District of Louisiana was […]


A Crisis Management Lesson: Leaders Under Fire Who Choose to Say Nothing Give People Nothing to Believe In

By Bruce Hennes, Hennes Communications From pointed guns to pointed fingers, the damage left in the wake of the Feb. 14, 2018 massacre at Marjory Stoneman Douglas High School in Parkland, Florida, has been gut-wrenching. The gunman, of course, is ultimately to blame for an act of pure evil. But many others involved, from the police officers first […]


Sorry Really Does Work – Boston Hospital’s Apology to Widower

By Bruce Hennes, Hennes Communications We’ve long been fans and proponents of Sorry Works!  In fact, I make sure to include information about Sorry Works! in literally every single presentation I do throughout the year (over 110 in 2018).  From their web page: Sorry Works! is the nation’s leading disclosure training & advocacy organization.  They […]


A Playbook for CEOs Attacked by Trump: Thrust, Parry, Ignore

From Kevin Miller, writing for Bloomberg: (Bloomberg) — Bosses of the world’s largest corporations are still learning to deal with one modern peril: when President Donald Trump shows he’s not afraid to call them out on Twitter. General Motors Corp. is the latest example. Even though Chief Executive Officer Mary Barra reached out to to […]


Damage Control: Recovering Your Firm’s Reputation After a Breach

From Kathy O’Brien, writing in the National Law Review: You can regain trust after a cyber breach. Here’s how. In March 2016, the FBI warned that hackers were targeting large international law firms to steal confidential client information and use it for insider trading, corporate espionage and other criminal purposes. Are law firms any more secure now? […]


Lawyers, PR Firms Team Up For Employers Facing #MeToo Crises

Hennes Communications is adept at working with attorneys and their clients on issues related to sexual misconduct and scores of other scenarios.  For more information, give us a call at 216-321-7774.   From Gayle Cinquegrani: The days of quiet exits by powerful executives caught harassing subordinates may be ending. CBS is the latest corporation faced with […]


A Well-Crafted Crisis Response Plan Could Save Your Business

By Bruce Hennes, CEO, Hennes Communications Written, tested and ready-to-go business continuity plans should just be part of doing business in today’s world. Typically, those plans include the step-by-step operational response procedures to follow in the event of a disaster. Here are some common mistakes we’ve seen in this effort: 1.  Not planning for enough […]


Crisis Management Hot Seat: The Ambush Interview (and How to Survive it)

By Howard Fencl, Hennes Communications:   There are a few surefire ways to ensure you, as a representative of your organization, can get on TV: Run as fast as you can from a reporter and videographer Grab the videographer’s camera lens and wrestle with it Jump in your car and floor it Slam your front […]


The Hashtag That Became a Movement Marks its First Anniversary

From Nora Jacobs at Hennes Communications:   After this week’s events, if there is a place in America where the issue of sexual misconduct is not top-of-mind, it is a place without access to the internet, television and newspapers. Although the phrase “Me Too” dates back to 2006, it wasn’t until October 2017, when it […]


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