From Christopher J. Tennyson, writing for Crisis Quotient Blog – In the Early Hours of a Crisis, Getting Things Right Trumps Fast Response We’re all still processing the horror of last week’s mass murder in Uvalde, Texas. Continuing confusion about just what happened at Robb Elementary School that day is adding to the pain being […]
By Hinda Mitchell, with Inspire PR Group… Our nation has not been without a crisis for some time. In local communities, there are crises nearly every day. In families and relationships there are unfortunate, tragic events, unnecessary deaths, injuries and accidents. My purpose in writing is not to minimize any of these; each takes a […]
By Stephanie York, JD, Hennes Communications Quick – What’s the single highest priority for a superintendent, head of school or board president? It’s not education. It’s safety. And just one part of that safety net is making sure you have a pre-written crisis communications plan at your fingertips – or at least the phone number […]
There are scores of reasons why your district can be thrust into the news. Lawsuit…sports controversy…social media threats…active shooter… board-superintendent clash…criminal accusation…discrimination complaints…diversity issues…FERPA or HIPAA violation…fiscal mismanagement…protest… sexual misconduct…student newspaper story…challenging conversations… testing controversy…union grievance/strike… Suddenly, there’s a TV crew in the parking lot, your local newspaper is on Line One and the situation […]
From Mitch Mitchell, writing for Security Magazine… History has taught security teams that crisis situations can happen at any time and more frequently than anyone can anticipate. However, when a crisis does occur, organizations find themselves in a situation where survival is the main focus — the unprecedented disruption caused by the COVID-19 pandemic being […]
From Jay Fitzgerald, writing for the Harvard Business School… Days after the mass school shooting in Parkland, Florida, in 2018, a shaken Ed Stack, then the CEO and largest shareholder of Dick’s Sporting Goods, decided it was time for his 850-store chain to pull certain guns off its store shelves. The accused 19-year-old shooter in […]
A Crisis Can Occur Anytime & Anywhere In the immediate aftermath of a major incident, such as a mass shooting at a mall, restaurant, school, or faith-based location, the police chief and other first responder agencies will likely be lead spokespersons. But “major incidents” could turn into multi-day or multi-week events. Some of those include […]
From Rasheeda Childress writing in Associations Now… Actor Will Smith slapping Chris Rock after the comedian made a joke about wife Jada Pinkett-Smith’s bald head—a result of alopecia, an autoimmune disorder—made headlines around the world. While most news outlets discussed the shock factor, event planners were reminded of the policies and procedures that need to be […]
It was indeed the slap heard ’round the world. But if you’re looking for Hollywood gossip, look elsewhere. Instead, let’s look at the situation from the crisis management point of view. Here’s how I saw it: If you’re a high-power celeb and you sit in the front row of the Academy Award ceremonies, you are […]
With no barriers to entry, every public relations firm in the U.S. – and many around the world – now appear to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations. […]