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Crisis Comms: Saying Nothing is the Worst Strategy

From Greg Friese, writing for PoliceOne.com… t has been more than a week since mass protests and riots erupted in dozens of cities in the U.S. in response to the death of George Floyd. In the days that followed, public safety leaders expressed their grief for Floyd, condemnation of the four former officers, and discussed their […]


National Museum of African American History and Culture Releases “Talking About Race” Web Portal

The Smithsonian’s National Museum of African American History and Culture today launched Talking About Race, a new online portal designed to help individuals, families, and communities talk about racism, racial identity and the way these forces shape every aspect of society, from the economy and politics to the broader American culture. The online portal provides digital tools, online exercises, video instructions, scholarly […]


Science vs. Politics

When the H1N1 Swine Flu vaccine became available ten years ago, at first the scientists and other public health experts said that pregnant women should immediately get the vaccine.  Then they said it should be administered to those over 65 years of age, then it was anyone who was immunocompromised, with changing death projections and […]


Food Brands Tweet #BlackLivesMatter, but What’s Behind the Words?

We remind our clients that apologies must be real, honest and authentic.  We remind our clients that “spinning” is “lying.”  And we remind our clients that if you’re going to talk the talk, you need to walk the walk. From this week’s New York Times, an insightful piece by Tejal Rao… It (seems) that, to […]


Verbs Take Sides in George Floyd Demonstration Coverage

Public trust in the media has tanked in the last four years. Police have become increasingly hostile to media, lately arresting or hectoring reporters covering demonstrations of George Floyd’s killing by one of their own. Yet, media tend to gravitate to milquetoast verbs writing about police behavior in riots. Police “deploy” anti-riot tactics or “disperse” […]


Today’s Must Read: Your Organization’s Social Media Policies

Another day, another racist, thoughtless, cruel social media post. And another former employee on the unemployment line. As my colleague Howard Fencl writes in this edition of the Hennes Communications newsletter and on our online blog, we’ve been subject to an ever-growing litany of people posting offensive tweets, Facebook comments and Instagram messages. Followed in […]


By | June 12, 2020 | Uncategorized

Why Trolls Spew Hate and What to Do if They Work for You

[by Howard Fencl, Hennes Communications] Impossibly, daily headlines keep coming at us outing people at every level of society who insist on blurting out heinous, racially insensitive soundbites, tweets and posts in the wake of the horrifying killing of George Floyd. Amid the ensuing protests, the incoming chairman of a county Republican party in Houston […]


What Customers Need to Hear from You During the COVID Crisis

From Jill Avery and Richard Edelman, writing for the Harvard Business School… As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and everything in the company’s marketing plan, from retail execution to […]


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