By Laura Hazard Owen writing for Nieman Lab… There’s a lot out there to leak. The second Trump administration, historically unfriendly to the press, has thrown Washington into chaos. Tens of thousands of federal employees have been placed on leave or fired as billionaire Elon Musk’s DOGE tries to gut the government. And taxpayer-funded data is being destroyed. Amid […]
By Allison Wood Brooks, writing for the Harvard Business School… When my fellow researchers and I analyzed 15-minute get-to-know-you conversations among 398 strangers, we found that four dominant question types emerged: introductory, mirror, topic-switching, and follow-up. So how do we distinguish these question types? Introductory questions are what they sound like—“What’s your name?” “How are […]
By Evan Nierman for Fast Company… For decades, the playbook for public relations revolved around one core activity: media relations. PR pros cultivated relationships with journalists, pitched stories, and relied on traditional outlets to amplify their clients’ messages. Today, the proliferation of digital platforms and the democratization of content creation have reshaped the communications landscape. […]
From our colleague and good friend in Australia, Tony Jaques, Director of Issue Outcomes Pty Ltd… The financial impact of any crisis is high, and new research suggests it will only get higher. The Crisis 300 index, just released by reputation consultants SenateSHJ, tracks over 300 crises and reveals that share value plummets by an […]
From FTI Consulting… They say “failing to prepare is preparing to fail”, but in today’s world of growing and varied crises, what does real preparation look like? We’re told to “expect the unexpected,” but how does that translate into tangible actions to protect businesses and organizations when the stakes are so high? In Turbulent Waters, Trusted […]
By Dan Stoneking, Dr. Joseph V. Trahan III, Scott Thomsen, and Justin Graney, writing for Homeland Security Today In all the years that we’ve published Crisis Communications Today, we don’t believe we’ve ever written “This is a MUST-READ.” This one is. Which came first, the classroom or the disaster? It doesn’t matter. They are interwoven […]
By Micah Gibson, April Sramek, and Emily O’Connor, writing for the American Society of Association Executives Communications professionals must adapt to working among all departments, especially at associations, where teams are often small and require cross-collaboration. This article provides tips on how to get started clarifying your team’s role or strengthen existing internal partnerships, using […]
By Thom Fladung, Hennes Communications “Skate to where the puck is going to be, not where it has been.” – Wayne Gretzky, hockey legend The puck, in this case, is artificial intelligence, or AI as it has become ubiquitously known. Your school district probably is using AI or will […]
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From our good friend and colleague, Tony Jaques, Director of Issue Outcomes Pty Ltd, in Australia… Does a CEO op-ed serve any good purpose in a crisis? Writing an op-ed to help frame an important issue is a well-established tool in the communications armoury. But when a CEO uses it to “explain” a corporate crisis, it […]