“I just wanted to tell you how grateful I am for your work for MetroHealth. We got your complete attention, knowledge and judgment and incredible responsiveness. I would be happy to work again with you anytime (but not wishing for any more issues).”

“One of the good things that came out of all of this is that you answered the phone on that Friday afternoon, and I have had the chance to work with you. Whenever possible, I tell folks about you and the work we did.”

“I am deeply appreciative of the wonderful service you have provided to the school over these past months. Your wisdom and your kindness have helped my growth and understanding – both of crisis communications and of the human person. Thank you for your great kindness to us and for retaining us as a client. We are better for it.”

“If you say the right thing in the wrong way, a crisis can be created. A crisis of communications… a crisis of confidence. When they (Hennes Communications) do their job best, there is no crisis.”