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Crisis Management Today

August 25, 2024
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Our Perspective

Social Media Crises
Lessons From a School on Handling a Social Media Crisis
By Thom Fladung, Hennes Communications
Some time ago, the leadership team at a school that Hennes Communications has worked with got wind of a tweet.  The tweet was directed at the school and it simply said: “Handle this.”  Below that two-word message was a screen capture from Snapchat that showed a group of students in a discussion that included liberal use of racial slurs, references to the KKK and sexual references.  Here, we share with you the advice we gave to them.
Hennes Communications Listed Among Top Advisors to the Legal Profession
Hennes Communications was recently named as one of the top crisis PR firms in the U.S. by Chambers and Partners, the leading independent professional legal research company in the world, making the firm one of only 18 firms listed in the Crisis & Risk Management professional advisors’ category. Chambers and Partners provides detailed rankings and insights into the world’s top lawyers, legal departments and select professional advisors who work with the legal profession to provide closely aligned services. 

In the News

Paris Olympics
BBC Paris 2024 Olympic Games Closing Montage
For 100 reasons, the recent Olympic Games in Paris was a success for both athletes, fans in the stands and the viewing audience around the world.  At Hennes Communications, we’re always fond of narratives, which almost always supersede the particular facts of the situation - and this Olympics had plenty of narrative strings. To relive the best moments, as seen through the eyes of the British Broadcasting Corporation, click here.
Public Speaking
How Anyone Can Become a Better Public Speaker
Public speaking is a critical skill for lawyers and law firm business professionals. Whether you’re presenting in court, addressing colleagues or speaking at industry events, the ability to communicate effectively is essential. Here are some tips to help you become a strong public speaker.
Networking
How to Gracefully Decline a Networking Request
As executive coaches and leadership consultants, we often find ourselves in this situation — fielding networking requests from people whom we know little about but who want to break into our industry or to be introduced to our colleagues and clients. While we certainly value the upsides of networking, over the years, we’ve learned there is equal value in protecting our time and the relationships we’ve worked hard to build.
hotel crisis
Hotels in Crisis – Are They Ready to Communicate in an Emergency?
Being well-prepared and everyone knowing what to do is the key to handling crisis communications. In fact, many leading hotel groups and independent properties update their crisis communications plan annually just as they check that the fire extinguishers work properly and that all the fire marshals know their roles. That is best practice in both crisis preparations and in crisis communications.
Secret service
Crisis of Communication: The Secret Service’s Leadership Failure
Kimberly Cheatle, director of the United States Secret Service, faced a reputational crisis. Testifying before Congress about the assassination attempt on former President Trump, her opaque answers raised doubts about her leadership capacity. Just a few days later, her 30-year career with the agency was over.
Faux Ronald McDonald
Top Tips: How to Navigate a Negative Viral Trend
The words “TikTok Trend” can strike fear in many adults’ hearts. Some have led to Kia cars being hotwired, stolen and kids being charged with grand theft auto. The milk crate challenge led to many injuries. Another viral social media phenomenon, the Tide Pod challenge poisoned many teenagers who ingested the detergent pods. It can be a big problem when your brand or organization ends up on the wrong side of virality.
annual report
Explainer: What is an Annual Report?
Annual reports tell the story of an organization’s financial achievements (and losses) over the fiscal year. They provide a clear, yet in-depth overview of operations, financial status and cost analysis for stakeholders (including shareholders, employees and investors). Learn more about the components of an annual report.
reputation management
CrowdStrike’s President Accepting the ‘Most Epic Fail’ Award in Person was a PR Masterclass, Experts Say
CrowdStrike’s president himself just collected an award for the “most epic fail” following the company’s mass IT outage. The cybersecurity firm’s president, Michael Sentonas, said he wanted to receive the award in person because the company aimed to own its mistake.
Hennes Communications Ranked for Crisis Communications

Our Upcoming Seminars

9/10/24 International Better Business Assembly
9/23/24 Indiana School Boards Association Fall Conference/Indiana Association of Public School Superintendents
10/21/24 Managing Partner Bootcamp
10/28/24 Massillon Chamber of Commerce
11/6/24 Maine State Bar Associaton
11/11/24 Ohio School Boards Association Capital Conference
11/18/24 North Carolina State Bar Association
11/20/24 N.E. Ohio Association of Financial Professionals
12/5/24 FBI & Center for Education Safety
12/9/24 Cleveland Metropolitan Bar Association
12/13/24 Northern Ohio Area Chambers of Commerce
3/21/25 Consortium of State School Boards Annual Conference
5/19/25 Managing Partner Bootcamp
9/23/25 Ohio Trucking Association
10/23/25 Managing Partner Bootcamp

            
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