February 01, 2024
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Want to Survive Your Next Crisis? Have a Plan
By Thom Fladung, Hennes Communications
Only 49% of U.S. businesses have a formal crisis communications plan, despite 98% effectiveness reported by those who've activated theirs. Effective planning, including predefined messages and a clear response team structure, is essential for managing crises and protecting organizational reputation.
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When Legal and Communications Collide: Making the Right Choice
Speaking with journalists, shareholders, customers and stakeholders is easy when the going is good. As the old saying goes, “We are all capitalists on the way up but socialists on the way down.” But when things turn bad, communications suddenly become much more challenging. As another old saying goes, “The gods of crisis often demand a sacrifice.”
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Is the CEO Really Your Best Crisis Spokesperson?
Who should speak in a crisis? That deceptively simple question can help determine whether an organisation’s reputation is enhanced or irreparably damaged when things go wrong. And behind that question are two common errors in crisis management.
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Are Social Media Apps ‘Dangerous Products’ ?
In a recent Senate Judiciary Committee hearing, significant concerns were raised about social media's impact on children, emphasizing the need for effective protection against harassment, bullying, and exploitation. Despite the reliance on young users for revenue, companies have been critiqued for insufficient safety measures, prompting discussions on age verification, content moderation, and legislative actions to safeguard minors online.
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Who Created the Alphabet?
A, B, C, D, E, F, G – makes you want to hum the alphabet song. But there’s no real reason why people should learn these letters in this order. There are plenty of ways we could structure the alphabet; the computer keyboard in front of me provides one alternative. Plenty of other alphabets exist too, as well as languages that don’t use alphabets at all. So why did we end up with this one – and who’s responsible for it?
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The Persistent Pandemic: Messaging in the Age of COVID-19
COVID-19 still a pandemic? Is it over? Should we call it something else? In his latest article, Dr. Peter Sandman delves into the ongoing narrative of the COVID-19 pandemic, providing a critical lens through which communicators can navigate the complex landscape of public perception and complacency. As we stand at the crossroads of public health messaging and societal fatigue, Sandman’s insights offer a valuable framework for understanding the significance of persistent, effective communication in the face of evolving risks.
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1/26/24 Texas Assoc. of Community College Attorneys
2/16/24 S. Carolina State Bar Association
2/20/24 Echoing Hills
2/22/24 Cleveland Metro Bar Association Leadership Academy
2/22/24 Meyers, Roman
2/24/24 Consortium of State School Boards Associations Annual Conference
3/15/24 American Bar Association
3/18/24 Case Western Reserve Univ. School of Law
3/28/24 CDC Leadership Development Program
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4/12/24 Ohio State Bar Leadership Academy
5/10-11/24 Managing Partner Bootcamp
6/4/24 International Town & Gown Association
6/22/24 Consortium of State School Boards Leadership Conference
7/21/24 Texas Public Power Association
9/27/24 Center for Public and Nonprofit Management, Cleveland State University
10/21-23/24 Managing Partner Bootcamp
10/28/24 Massillon Chamber of Commerce
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