November 15, 2023
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How Utility Firms Can Power Up With Effective Crisis Communications - Part Two
Hennes Comm's Managing Partner, Thom Fladung, was recently interviewed by John Egan of Egan Energy Communications. While the subject is about handling wildfires, hurricanes, sweltering heat, ice storms, boil-water notices, tornadoes and extended service outages, here are lessons for every organization. If you missed it, please be sure to read Part One first.
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Israel-Hamas War Puts Pressure on Companies to Speak Up
Since the tragic events of October 7, when innocent Israeli civilians were victims of Hamas terrorists’ actions, senior executives have faced the challenge of whether to remain mute or instead say something on behalf of their organizations – and then what to say. There are no easy answers.
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The Role of School Boards and Superintendents in Crisis Management
Introduction by Bruce Hennes, Hennes Communications
Every decision and action in a K-12 system is magnified, and the stakes are high. The lasting consequences of mishandling a crisis, including loss of life, lost trust, litigation, and legislative repercussions, can impact a district for years to come. To navigate the complex landscape of crisis management, school boards and superintendents must be well-versed in effective strategies and proactive communications.
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Having Hard Conversations
Sterling Miller’s latest blog post, “Ten Things: Having Hard Conversations Inside (and Outside) the Legal Department,” provides valuable insights that are applicable not only to legal professionals but also to a broader audience in various organizational settings. This piece, like many of Miller’s writings, transcends the boundaries of legal expertise, offering universally relevant advice on handling challenging situations in the workplace.
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Speak Up or Shut Up? The Great Communication Conundrum
Tony Jaques, Director of Issue Outcomes Pty Ltd, is both colleague and friend, offering solid advice about when to speak – and when not to speak. According to Tony, when you’re in the public spotlight over a high-profile issue, the first question is often: “What shall we say to the media?” But there is another important question you may need to consider first: “Should we say anything at all?”
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When ‘Thoughts and Prayers’ are Not Enough: Why it’s Time to Humanize Crisis Statements
In the wake of the Uvalde school tragedy, the frequent call that “thoughts and prayers are not enough” resonated deeply. This sentiment underscores a growing numbness towards standardized expressions of empathy and compassion, which, while well-intentioned, often fall short in the face of real crisis. As these phrases become routine, their ability to truly address emotional pain diminishes, highlighting a need for more meaningful communication.
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12/3/23 National Association of Temple Admins.
12/11/23 Cleveland Metropolitan Bar Association
1/17/24 Summit County Safety Council
1/26/24 TX Assoc of Comm College Attorneys
2/22/24 Consortium of State School Bds. Assoc.
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3/18/24 Case Western Reserve Univ Law School
3/28/24 CDC Leadership Academy
6/4/24 International Town & Gown Association
7/19/24 College of Urban Affairs, Cleveland
State University
10/28/24 Massillon Chamber of Commerce
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