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The New Law of Litigation Communications: Your Case Will Now Be Heard – On Facebook

By Thom Fladung, Hennes Communications The Court of Public Opinion is now in session. In fact, it’s always in session – on Facebook, Twitter, Instagram and other social media outlets. The practice of litigation communications or litigation public relations is young, as legal and communications matters go, emerging in the early 1980s, according to many […]


Fox News Followed The Money In Firing O’Reilly – And Failed Crisis Communications Test

By Thom Fladung, Hennes Communications The axe that hovered for weeks finally fell on Wednesday as 21st Century Fox announced that Bill O’Reilly would not be returning to Fox News Channel, the cable news outlet O’Reilly helped build, in the wake of a string of explosive sexual harassment claims, broken by the New York Times. […]


Trump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice

[By Thom Fladung, Hennes Communications] Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance  and Nordstrom and Toyota […]


Crisis Communications Expert: Dealing With Your Audience’s Bias – and Your Own

By Hennes Communications Welcome to the Golden Age of confirmation bias. An ancient phenomenon, confirmation bias — the tendency of people to seek out information and points of view they agree with – has references stretching back to Greek historians. As we wrote about a year ago, confirmation bias and its close cousin “the backfire […]


How The ‘Wall’ That Helped Build The Internet Is Showing Some Cracks

[By Thom Fladung, Hennes Communications] The internet has democratized communications, allowing for a free flow of information unlike anything we’d ever imagined. The power once exclusive to big publishers and media moguls now is held by individuals, who can reach thousands of readers in an instant. And you can thank Section 230 of the Communications Decency […]


Crisis and Reputation Management Increasingly are About Managing Social Media

[By Thom Fladung, Hennes Communications] How fast is social media at reporting on events – including events that your organization might consider a crisis? Faster than you. Consider a situation involving a school in Westfield, N.Y., that we stumbled upon. Here’s the first paragraph of a story from the Westfield Republican: “Parents need to realize that […]


Snapchat, Lies and Photoshop: Is Social Media A Threat to Our Judicial System?

[By Stephanie York, Hennes Communications] Legal cases in the court of law take a long time to develop, file and litigate – years in many instances. Cases often move at an agonizingly slow pace … through written discovery, motions, depositions and court appearances. The Court of Law is intentionally methodical, governed by strict rules, and overseen […]


Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together

[By Thom Fladung, Hennes Communications] At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]


Even Hall of Famers Can Fumble Crisis Management

[By Thom Fladung, Hennes Communications] Imagine this: You’re running a meeting and you have information that will affect everyone else in that meeting negatively. You decide not to share any of that information during the meeting and prattle on as if nothing is about to change or happen. Except everybody in the conference room finds out […]


Why Cleveland’s Reputation Can Survive Republican National Convention Protests

[By Thom Fladung, Hennes Communications] As of July, I’ll be able to say I’ve worked in the cities that played host to two of the last three Republican National Conventions. Given that I was in St. Paul, Minnesota, serving as editor of the St. Paul Pioneer Press during the 2008 RNC, people have asked what […]


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