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Issues Management

  • Worked with a major healthcare system when the newly appointed CEO changed his mind and decided to stay in his current job – after his appointment had been announced to the media and celebrated with employees.
  • Developed the outreach strategy when a major chemical manufacturer announced plans to partner with two other chemical producers to integrate production of several lines at its 1,800-acre site near Mobile, Alabama, facing potential opposition from environmental watchdogs.
  • Worked with a group of physicians to put into context data released by the Centers for Medicare & Medicaid Services. The group’s physicians appeared to receive some of the highest government reimbursements; however, ensuing media reports were balanced – despite the issue’s complexity.
  • Helped numerous organizations create and implement multi-stakeholder, win-win communications as deals were negotiated and executed for new ownership, mergers, acquisitions and joint ventures.
  • Worked with a developer to gain approval for converting a former country club and golf course – precious “green space” to local residents – into a retail development and community park.
  • Helped the leadership team of a large public health system counter significant criticism from the local media and elected officials as they instituted unpopular changes to improve the system’s financial performance.
  • Helped one of the county’s largest social service agencies work through serious challenges after a series of searing and inaccurate articles and editorials blamed the agency for a number of tragedies involving children in its care.
  • Assisted another social service agency when an employee claimed discriminatory practices related to his compensation while he was on leave for military service.
  • Developed a community relations strategy to help a land-locked university improve relations with its residential neighbors in advance of a significant campus improvement project.
  • Worked with outside legal counsel and the company’s general counsel to develop a communications strategy when the CEO of the largest automotive group in Ohio was indicted on criminal charges.

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“We had a chemical spill in Madison Village. The entire incident was handled well because our Police Chief, Road Superintendent and I had been to your Extreme Crisis Comm seminar at Lakeland Community College. Thank you for all of the excellent information. If we have a major incident in the future, your company will be our first call.”
Matthew R. Zapp Village Administrator Madison Village, Ohio Read more testimonials

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