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Crisis Management Today

March 15, 2018

In The Headlines

John Skipper Details His ESPN Exit and a Cocaine Extortion Plot

John Skipper, the former network chief, goes public in an interview with The Hollywood Reporter about the real reason behind his abrupt departure from ESPN/Disney after 27 years in a very honest conversation.


Regaining Organizational Trust When Leadership Misbehaves

Taking a proactive role in crisis management in the aftermath of a CEO transgression can be effective in helping the organisation regain the trust of constituents.

How to Shoot Yourself in the Foot with the Media in One Easy Step

The U.S. Education Secretary stumbles through a 60 Minutes interview. The CEO of MoviePass proclaims to an entertainment industry conference that the company’s app spies on your every move. Both gaffes have one thing in common: lack of preparation.

Our Perspective

United Airlines Kills Puppy & “Assumes Full Responsibility”

United Airlines apparently learned nothing from the Dr. Dao fiasco, when the United CEO didn’t apologize to anyone – including the injured Dao - and said, infamously, “I apologize for having to re-accommodate these customers."

I Instantly Knew I Couldn't Trust You.
When I decided not to trust you, my snap judgement was influenced by the category I put you in and the traits I assigned to that category. In your case, I labeled you as untrustworthy for five reasons – none of which had anything to do with your actual trustworthiness.

Read Carol Kinsey Goman's reasons here.


3/20   Stow-Monroe Chamber of Commerce
3/21   Summit County Safety Council
3/23   Ohio Society of Healthcare Risk Managers/
            Society of Ohio Healthcare Attorneys/
            Ohio Hospital Association
4/10    Assoc. of Corporate Counsel-Thompson Hine
4/11   Cleveland State Univ Law School
4/11   N.E. Ohio Safety Council
4/19   Marine & Energy Symposium of Americas
4/26   Walter & Haverfield School Symposium
4/27   Defense Research Institute/DRI
5/2     Institute for Advancement of Behav. Healthcare

Hennes Communications Selected by Philadelphia Insurance

We are pleased to announce that Hennes Communications has been selected by Philadelphia Insurance Companies to assist their policy holders facing sudden challenges to their company or organizations’ reputation.

We were chosen, in part, because of our deep track record of working closely with legal counsel, balancing best crisis management practices and the need to protect the interests of Philadelphia Insurance Companies and its insureds with today’s demands for speed and transparency. 

Philadelphia Insurance Companies (PHLY), headquartered in Bala Cynwyd, PA, designs, markets, and underwrites commercial Property/Casualty and Professional Liability insurance products, incorporating value-added coverages and services for select industries. By maintaining a disciplined approach to business, they provide greater security for their policyholders and superior value for their shareholders.

  • PHLY operates 50 offices strategically located across the United States to provide superior service
  • Rated "A++" (Superior) by the A.M. Best Company
  • Rated "A+" by Standard & Poor's
  • A member of the Tokio Marine Group, Japan's oldest and leading Property/Casualty insurer and one of the 10 largest insurance groups in the world

Hennes Communications, founded in 1989, is one of the few firms in the U.S. focused exclusively on crisis management and crisis communications.  With deep, award-winning experience, the firm is staffed exclusively by senior-level consultants. Based in Cleveland, Ohio, the firm works with clients across the U.S. and around the world. 

Need a Speaker at Your Next Meeting or Conference?

In these days of 24/7 instant news and allegations of fake news, where Twitter and Facebook exponentially amplify crisis situations, organizations must be prepared to vigorously defend their position in a wide variety of venues, as well as traditional media outlets, at a moment’s notice.  The crisis management specialists at Hennes Communications can teach your C-Suiters, staff, clients, customers, business and community leader partners how to handle reputational threats.
Our signature seminar, “Crisis Management for Lawyers & Their Clients,” can be done as a short, 30-minute to 1-hour seminar, appropriate for breakfast or practice group lunch meetings, or as a 2-4 hour seminar.  Our newest seminar is, “Journalism, Social Media & the Courts: A New Frontier (How Digital Journalism and Social Media are Changing Court Coverage).”  We also have similar seminars specific for education, transportation, medical/health care, senior living, nonprofit, manufacturing, government, first responders and a wide variety of other market sectors.  To see one of our typical speaker “one-sheets,” click here.
For full information about our various seminars and speaker fees, call Bruce Hennes at 216-321-7774.

View More Capabilities

Short Takes

When the Media Cover Mass Shootings, Would Depicting the Carnage Make a Difference?
The Conversation
War Room: The Teenage Strategy Sessions that Built an Anti-Gun Movement Out of the Trauma of Parkland in One Week
New York Magazine
KFC Just Handled a Public Relations Crisis Perfectly With a Single Picture

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AES Building | 388 S. Main Street, Suite 400 | Akron, Ohio 44307 | 216.321.7774
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