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Crisis Management Today

January 15, 2018

In The Headlines

This Delta Pilot Did Something Great. So Why Didn't the Airline Want to Recognize Him?

This is the way airplane delays should be handled. And, just what we counsel. 


Could It Happen Here? Talking about Somebody Else’s Accident.

Should a tragedy in one place give encouragement to owners and managers of similar facilities reason to proactively talk to their stakeholders about similar risks? The answer will surprise you.

The Recent Tide of Apologies by Famous Men Has Been ‘Awful.’ Here’s What the Men Should Have Said.

Recent allegations, forcing apologies decades overdue, mark watershed moments and a major cultural shift. When allegations are true, any apology is better than none at all. But in nearly every case, they fall short.

Our Perspective

The Incredible Shrinking TV News Audience

Only half of American adults now rely on television for their news. Here's what you need to know for helping audiences understand your side of the issue.

In today's era of social media winning in the
Court of Law isn't good enough.

Put the crisis & issues management specialists at
Hennes Communications on your team.

Because the Court of Public Opinion is always in session.


1/18/18   Hahn Loeser (Chicago)
1/19/18   Transportation Lawyers Assoc. (Chicago)
1/25/18    Ennis Britton School Admin's Academy
1/26/18    Canton Rotary
2/7/18      BBB of NE Ohio
2/12/18   Ohio Assoc Prof. Fire Fighters (Columbus)
2/12/18    American Public Power Assoc. (Phoenix)
2/13/18    Assoc. of Jewish Aging Svcs. (W. P. Beach)
2/13/18    Baker & Hostetler
3/20/18    Stow-Monroe Chamber

Thom Fladung Named Managing Partner of Hennes Communications

Firm’s Founder Bruce Hennes Becomes CEO

Hennes Communications, one of the few firms in the U.S. focused exclusively on crisis management and crisis communications, announced that Thom Fladung has become a minority owner of the firm, assuming the role of managing partner. Bruce Hennes, who founded the firm in 1989, remains majority shareholder and now becomes the firm’s CEO.

Most recently, Fladung served as managing editor of The Plain Dealer in Cleveland, overseeing the day-to-day operations of the newsroom beginning in February 2011. Prior to that, he was editor of the St. Paul Pioneer Press, managing editor of the Detroit Free Press and managing editor of the Akron Beacon Journal.

Over the past decade, Fladung also played a lead role in the digital evolution of newsrooms to meet the demands of readers who get their news on the web, social media and smartphones.

For more details, click here.
            Bruce Hennes                  Thom Fladung


Not Everything is a Crisis

Most crises are unexpected, happening fast, like a traffic accident, explosion, fire, chemical leak, social media attack or a criminal arrest.

While a crisis usually appears to be sudden, sometimes you can see it coming - or perhaps you should have seen it coming.  For example, an embezzlement, product failure or leadership change.

More often than not, what you're probably facing is an issue, a situation that can and should have been easily foreseen. For instance, three months from now you know you're going to close a plant, terminate a program, get a new board chair, acquire a company or announce a rate hike.

Whether it's a crisis or an issue, the skill set needed to manage both are the same.  And the only difference is the amount of time you have to tell it all, tell it first and tell it fast.

You need a plan that answers these questions:  What do you say, when do you say it, how do you say it and who do you say it to?  For instance, three months from now you know you're going to lay off 50 employees. Your remaining employees, as well as your suppliers, customers and local elected officials better not hear about it in the media or on Facebook -- before hearing it from you.

While we sell "crisis" (hence our website name,, the professionals at Hennes Communications understand the difference between crises and issues.  And now, we hope you do, too.

View More Capabilities

Short Takes

In Conversation:  Terry Gross

Worst Headline Bloopers of 2017
Columbia Journalism Review
Journalists Share Their Favorite Journalism Movies
Washington Post

A Stunning Look at One of America's Last Pencil Factories
NY Times
When a Gunman Opens Fire, Do You Know How to Save a Life?
Emergency Management

Obituaries by Rex Reed: Everyone (Who’s Anyone) Who Died in 2017
The Observer

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