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Crisis Management Today

August 15, 2017

In The Headlines

Saying You're Sorry

For college and university presidents, the process of apologizing after high-profile missteps can seem to take as long as a tortoise walking a mile.


What "The Mooch" Can Teach Us About Surreptitious Tape-Recording

No longer must you visit a "Spy Store" to buy a miniature recording device. Today's high-def audio and video recording devices are tiny, inexpensive - and nearly impossible to spot. While the technology is easy and affordable - is it legal to use?

Lessons From Google's Search To Protect Its Reputation

Google leadership was recently immersed in a crisis over an internal memo about diversity in large part because, well, people could Google it. What can be learned from this example of crisis and reputation management?

Our Perspective

Reputation Checkup: Has United Learned from its Bad Behavior?

After the violent debacle with Dr. David Dao’s forcible removal from a United flight in April, United vowed a better customer experience, but we're not sure that’s happening. Reputation is a long-term play. Does United get it?

Controversies today are tried in the Court of Public Opinion - 
as often as the Court of Law

Put the crisis & issues management specialists at Hennes Communications on your team.

Because the Court of Public Opinion is always in session.


8/23   Public Transit Management Academy
8/23   Maui Municipal Lawyers Association
9/9      Ashland University
9/11    National Sales & Marketing Execs
9/13    Lake County Communicators
9/13    American Groundwater Trust Conference
9/13    Ohio Assoc. of Community Action Agencies
9/13    Thompson Hine LLC

Bruce Hennes Named Industry "Game-Changer" by PRNews

Bruce Hennes, managing partner of Hennes Communications, has been named one of 50 “Game-Changers of PR for 2017” by PRNews, one of the public relations profession’s leading news sources. PR News characterized each winner as “a jack of all trades and master of all,” further stating, “With a career in public relations spanning nearly 30 years, Hennes has earned his stripes as a crisis management expert.” 

Established 1989, the company serves organizations throughout the United States, with clients also in Asia, Australia, Canada, Europe, Latin America and South America.  For more information about PRNews’ Game-Changer Awards and Bruce Hennes’ contribution to the public relations profession, click here.

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1-on-1 Training:  Intensely individualized training for smaller operations in which the CEO or other top officer is virtually certain to be the lone spokesperson.
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Training With Observers: For clients likely to have just a few official spokespeople but with the desire to expose a larger group to the training.


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