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Crisis Management Today

May 15, 2017

In The Headlines

Apologies, Non-Apologies, Fauxpologies, Conditional Apologies & Past Exoneratives

A real apology makes us immediately respect the wrongdoer more, regardless of our broader feelings about the issue.


Leaders Need Flexible Body Language

Body language not only affects the way others see you but also the way you see yourself. To make sure that your good body language doesn’t go bad, you need to understand what is at stake in any given situation, and adjust accordingly.

Crisis Management: Preparing for the Next Big Event

Crisis management begins with identifying & preparing for strategic risks, which may turn into a crisis event & includes a portfolio of capabilities such as event monitoring, crisis simulation & planning, real time response & crisis communications.

Our Perspective

Why 'Sorry" is Still the Hardest Word

The key to contrition is projecting sincerity, humanity, and a plain-spoken demeanor — the better to convince a cynical public. And in this age of whipsawing social media, you had better do it fast.


5/16   Ohio Homeland Security - OP3
5/18   Dayton Bar Association
5/23   Ohio Assisted Living Association
5/24   Cleveland Metro Bar Assn. Litigation Inst.


5/24   City of Tallmadge, Ohio
6/15   Bricker & Eckler LLP
6/18   American Public Power Assn.
6/22   Bober Markey Fedorovich


If Not Now, When?

It's been said that "reputation" is your organization's largest uninsured asset.

As part of your organization’s leadership team, you’re a walking, talking standard bearer of your brand and that reputation.

WHAT you communicate can dramatically impact your organization’s reputation.  But HOW you communicate is perhaps more crucial. Ineffectual, weak presen-tations are one of the quickest ways to damage your brand’s reputation.

At Hennes Communications, we tailor crisis/media training and executive communications coaching to your unique needs and organizational goals so you can lead and succeed.

You've thought about it, yes?  Call us now at 216-321-7774 to discuss how our executive communications coaching program can help preserve, protect and defend your reputation.

Attorney Notice

As almost any general counsel of a large, publicly traded, consumer-oriented company will tell you, legal controversies today are tried in the Court of Public Opinion -- at least as much as in any Court of Law.  Every organization...has much to gain (or lose) by the way a legal controversy is positioned in the media. Because the value of a company's reputation is immeasurable -- and perhaps its largest uninsured asset -- a corporation loses when the brand image is tarnished, even if the corporation technically wins at trial.  Furthermore, since most legal controversies are settled prior to trial, the Court of Public Opinion has arguably become the most important battleground affecting not only good will and market share, but legal bargaining power and settlement negotiations.   Managing this battleground, therefore, has become integral to many corporations' legal strategies.

Georgetown Journal of Legal Ethics

Call us at 216-321-7774 to discuss how our litigation communications support expertise can help you and your client.

View More Capabilities

Short Takes

That Wasn’t Mark Twain: How a Misquotation Is Born
How Companies Like United & Wells Fargo Can Win Back Consumer Trust
The Conversation
Crisis Management Lessons from 'Fail Safe'
Homeland Security

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