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Crisis Management Today

March 1, 2017

In The Headlines

So, Um, How Do You, Like, Stop Using Filler Words?

So, how do you, like, um, stop using verbal fillers that can make you sound, you know, nervous or not so smart?


Facebook & The Press: The Transfer of Power

In the wake of the US presidential election, it is increasingly obvious that the true existential crisis for journalism is its lack of influence.

The Oscars - When a Good-Looking Tuxedo Isn’t Enough to Save Your Reputation

Wow. One minute, you’re a global company with a brand so esteemed it almost glows. The next, you’re the centerpiece of a social-media pile-on, raked over the coals by wits and late-night TV wannabes.

Our Perspective

Trump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice

Your reputation is at risk and that risk may be triggered by President Trump. We've developed a “Response Decision Tool” to prepare for crisis and reputation management on social media.

The Right Way to Say 'I'm Sorry'

Most people say “I’m sorry” many times a day for a host of trivial affronts – accidentally bumping into someone or failing to hold open a door. These apologies are easy and usually readily accepted, often with a response like, “No problem.”  But when “I’m sorry” are the words needed to right truly hurtful words, acts or inaction, they can be the hardest ones to utter. 


3/7  Taft Stettinius & Hollister LLP    
3/8  Ohio Joint Insurance Fraud Seminar  
3/9  Ohio Safety Congress  
3/14  Summit County Annual Public Info Officers Workshop



3/21  Cleveland State University - School of Communications  
3/28  Cuyahoga Falls Rotary  
3/28  Hahn Loeser & Parks LLP  
3/30  Solon Chamber of Commerce


See Something - Say Something


The nationwide "If You See Something, Say Something" public awareness campaign was created to raise public awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper local law enforcement authorities.

Report suspicious activities to your local law enforcement agency.

The recent airport shooting in Florida that injured six people and killed five highlights the importance of this campaign and how imperative it is to maintain heightened awareness of suspicious activities, people or packages.  If you see something suspicious taking place, report the behavior or activity to local law enforcement or, in the case of emergency, call 9-1-1. Never try to handle or intervene in the situation on your own - let trained authorities take the proper steps.

Hennes Communications Managing Partner Profiled in Crain's Cleveland Business

Crisis management and communications indeed fit within the public relations rubric.  However, the strategies and methodologies employed by those in the crisis industry often differ from the traditional practice of public relations.

In a recent interview, managing partner Bruce Hennes discusses the firm's philosophy and strategic approach to risk mitigation, crisis response and client service. You can read that interview here.


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Short Takes

Ohio Dept. of Public Safety Launches MYSAFER OHIO Business - New Clearinghouse to Streamline Access to State Services
State of Ohio
5 Secrets of Strong, Engaging Speakers
Ragan's PRDaily

Guidelines for Using Semicolons
4 Social Media Lessons from Cinnabon's Carrie Fisher Tweet
Ragan's PRDaily

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