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Hennes Communications Selected by Philadelphia Insurance

We are pleased to announce that Hennes Communications has been selected by Philadelphia Insurance Companies to assist their policy holders facing sudden challenges to their company or organizations’ reputation. We were chosen, in part, because of our deep track record of working closely with legal counsel, balancing best crisis management practices and the need to […]

By | March 18, 2018 | Uncategorized

Thom Fladung Named Managing Partner of Crisis Communications Firm, Hennes Communications

Firm’s Founder Bruce Hennes Becomes CEO CLEVELAND, OHIO, January 10, 2018 – Hennes Communications, one of the few firms in the U.S. focused exclusively on crisis management and crisis communications, today announced that Thom Fladung has become a minority owner of the firm, assuming the role of managing partner. Bruce Hennes, who founded the firm […]

By | January 10, 2018 | Uncategorized

“Thanks, and I Hope We Never See You Again!”

A Holiday Wish from Hennes Communications [by Howard Fencl, Hennes Communications] As you might well imagine, there are emotional hazards associated with working as a crisis consultant. Though every client is happy – or at least, relieved – to see us walk in the door as a crisis is breaking and their reputation is threatened, […]

When Crisis Management is in the Dark: Front Seat at the Atlanta Airport Power Outage

[by Howard Fencl, Hennes Communications] Atlanta’s sprawling Hartsfield-Jackson Airport (ATL) may boast awards for efficiency, but after electrical switching gear fried and fire took down power – and backup power – for 30,000 souls left stranded in the dark for 11 hours, ATL won’t be winning crisis communications awards any time soon. I was caught […]

Better Ingredients. Better Pizza. Bad Apologies: Papa John’s

By Thom Fladung/Hennes Communications   Papa John’s has delivered the latest example of a too-little, too-late, too-lame apology. As noted just about everywhere, including CNN, Papa John’s attempted to apologize on Twitter, in a series of tweets, after CEO John Schnatter said on an earnings call that sales of the official pizza of the NFL […]

Fake News: The Real History – and How to Deal with It Today If You’re a Target

By Thom Fladung/Hennes Communications In 1782, Benjamin Franklin, while serving as American ambassador to France, reported a shocking story. American revolutionary soldiers had found bags with more than 700 scalps of soldiers, boy, girls and even infants. The massacre, Franklin wrote, was the work of Indians who were allied with King George. And the Indians […]

Hurricane Harvey: Chem Plant Crisis Communications

[by Howard Fencl, Hennes Communications] The catastrophic after-effects of Hurricane Harvey continue to claim lives, destroy property, and wreak havoc across Texas and the gulf coast at this writing. Today, floodwaters have touched off reports of explosions and fires at Arkema, a French specialty chemicals and advanced materials company with facilities now underwater in Crosby, Texas. […]

Wall Street Journal’s Suggestion Of ‘Radical Transparency’ For Trump Is Spot-on – But It’s Not Radical

[By Thom Fladung, Hennes Communications] The Wall Street Journal editorial board has a solution for the Russia scandal that the board suggests offers President Donald Trump “the best chance of saving his Presidency: radical transparency.” The editorial adds: “Release everything to the public ahead of the inevitable leaks. …every Trump family member, campaign operative and White […]

Postscript – United’s Dr. Dao Debacle

[by Howard Fencl, Hennes Communications] In the three days that have passed since I drafted our initial blog post on this unnecessary incident, United Airlines CEO Oscar Munoz tried a do-over on ABC, finally offering what seemed to be a more heartfelt apology to Dr. David Dao, the 69-year-old passenger violently dragged off of a United flight […]

By | April 13, 2017 | Uncategorized

Trump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice

[By Thom Fladung, Hennes Communications] Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance  and Nordstrom and Toyota […]

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