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The 13 Golden Rules of Crisis Management

Any business, at one point, will face some sort of a public relations crisis and the way you respond can either give you a much-needed image boost or significantly damage your brand, ultimately alienating your customer base and business partners. Especially in this day and age, when news goes viral almost instantly, organizations need to […]


Protecting Our Communities

TO:   All Akron-Area Faith-Based Institutions Do you work at a church, temple, synagogue or other house of worship? Do you manage or oversee a religious-based school, day care, community or senior center? If so, you will want to attend the seminar below, to be held at the University of Akron on Monday, July 24. Registration […]


Preparing For a Company Crisis: Protecting Your Business’ People, Assets & Reputation

A Conversation on Company Crisis Preparedness with former Boston Police Commissioner Ed Davis, from Boss Magazine —   Every business leader thinks and rethinks their business strategy, weighing the strengths, analyzing the weaknesses, pondering the opportunities and scrutinizing the threats. But when it comes to a company crisis, how many are applying that same due […]


Crisis Management: Preparing for the Next Big Event

From Deloitte: No matter the crisis—a billion-euro loss, a breach that leaves millions of customer records at risk or a major airline accident with the CEO on board—organizations can take steps to weather the storm, according to Jeremy Smith, global leader of Deloitte Touche Tohmatsu Limited’s Crisis Management practice. But instead of aiming merely for […]


Crisis Management: Preparing for the Next Big Event

From the Wall Street Journal’s Risk & Compliance Journal: No matter the crisis—a billion-euro loss, a breach that leaves millions of customer records at risk or a major airline accident with the CEO on board—organizations can take steps to weather the storm, according to Jeremy Smith, global leader of Deloitte Touche Tohmatsu Limited’s Crisis Management […]


Crisis Management – Your Organization’s Reputation is Its Largest Uninsured Asset

[By Bruce Hennes, Hennes Communications] Sexual misconduct, data theft, unfair labor practices, OSHA complaints, mergers & acquisitions, active shooters, layoffs, accusations, food tampering, employee fraud and product defects are just a few of the situations today’s CEOs face. It’s been said that an organization’s reputation is its largest uninsured asset – an asset that can […]


BBC Interview Goes Awry & Viral

[By Bruce Hennes, Hennes Communications] The blogosphere lit up with smiles this past Friday after a toddler photobombed Robert Kelly’s Skype interview with the BBC from his home in S. Korea.  Kelly, a political-science professor, was discussing the South Korea impeachment scandal from his home office with a door closed behind him.  As the questioning […]


Steps to Address Inaction During a Corporate Crisis

From The Wall Street Journal Risk & Compliance Journal and Deloitte: At what point does business-as-usual turn into a corporate crisis? It’s not always clear, and executives might treat the first signs of a crisis—not realizing the magnitude—with complacency. Confounded by stress responses and human behavioral factors, an organization can lose precious time if executives […]


Assessing the Board’s Role Before the Next Crisis

From The National Association of Corporate Directors and The Wall Street Journal: As a host of threats continue to mount against organizations, more boards are weighing a broader, more proactive approach to crisis management. This is a positive development: in doing so, these boards are opening the door to adding significant value and stability to the organizations they oversee. Boards are uniquely […]


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