small-logo
Need help now? Call 216.321.7774

Should You Apologize for Mistakes?

If you’ve ever attended one of our seminars on crisis management, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the health care industry (hospitals, nursing homes, […]


How to Destroy Your Organization in One Easy Step

[by Howard Fencl, Hennes Communications] We’ve facilitated hundreds of seminars to help companies work more effectively with the media and survive social media attacks. In the last few weeks, we’ve had to update our presentations to offer help dealing with the rise of alternative facts and the increasingly nonchalant promulgation of lies. But a question […]


New Rules of Engagement for General Counsels in the Age of Presidential Tweets

From our colleague Richard Levick, writing in Forbes: Reverberations from President Donald Trump’s recasting of political behavior are being felt in every corporate counsel’s office – not only in the U.S., but abroad, too. Civility, subtlety, even facts, are out. Confrontation, predawn tweeting, and “alternative facts” are in. When coupled with the disquieting new realities […]


The Oscars – When a Good-Looking Tuxedo Isn’t Enough to Save Your Reputation

[By Nora Jacobs, Hennes Communications] Wow.  One minute, you’re a global company with a brand so esteemed it almost glows.  The next, you’re the centerpiece of a social-media pile-on, raked over the coals by wits and late-night TV wannabes.  All because a partner with 20 years of service takes his eye off the ball and […]


Trump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice

[By Thom Fladung, Hennes Communications] Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance  and Nordstrom and Toyota […]


Ways to Engage Employees Amid a Corporate Crisis

From The Wall Street Journal & Deloitte: Engaging employees can have a significant impact on an organization’s ability to anticipate, prepare for and respond to an incident. Nonetheless, nearly one-third (29.8%) of respondents in a recent poll of more than 3,900 professionals believe that employees may be the most overlooked stakeholder when their organization is […]


Change In Corporate Mindset Needed To Combat Cyber Attacks

From our colleague, Richard Levick: Yahoo!’s announcement late last year that it had been victimized by not one but two separate data breaches was the Gettysburg of corporate cyber attacks – the biggest battle yet waged. The first attack, which occurred in 2014, impacted more than 500 million Yahoo! user accounts, while the second assault, […]


Crisis Communications Expert: Dealing With Your Audience’s Bias – and Your Own

By Hennes Communications Welcome to the Golden Age of confirmation bias. An ancient phenomenon, confirmation bias — the tendency of people to seek out information and points of view they agree with – has references stretching back to Greek historians. As we wrote about a year ago, confirmation bias and its close cousin “the backfire […]


Steps to Address Inaction During a Corporate Crisis

From The Wall Street Journal Risk & Compliance Journal and Deloitte: At what point does business-as-usual turn into a corporate crisis? It’s not always clear, and executives might treat the first signs of a crisis—not realizing the magnitude—with complacency. Confounded by stress responses and human behavioral factors, an organization can lose precious time if executives […]


When, Not if: Protecting Your Corporate Reputation In A Data Breach

By Fiona Parker & Alec Peck: Data breaches are now so common that it’s hard to keep up. In any given week there are reports of attacks across all sectors and geographies.  At the time of writing the Yahoo! data breach could potentially involve up to a mind boggling 1 billion users. By the time […]


Contact Us

Your name Organization name Describe your situation Your phone number Your email address
Leave this as it is