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Not a Regular Cease-and-Desist, A Cool Cease-and-Desist

From The Atlantic: Phrases that are not often used to describe a cease-and-desist letter: “the best,”“hilarious,” “cool,” “perfect,” “super classy.” And yet that is exactly the praise that Netflix’s lawyers received this week, from a variety of media outlets, for going about that most lawyerly of tasks: telling people they aren’t allowed to do a thing. In this case, […]


ESPN Striking Out at Transparency in Jemele Hill Suspension

[By Thom Fladung/Hennes Communications]   In the years I was helping run newsrooms, one of my least favorite experiences was being in the news. Odd sounding, I know, in that I spent 33 years putting people, businesses and other organizations in the news. Hypocritical? Perhaps. Almost always, though, if one of my newspapers was in […]


You Can’t Fake It When It Comes to Confidence

From Carol Kinsey Goman, Ph.D.: Think about a time when you needed to project confidence but felt uncertain or insecure. How did you handle it? Did you try to hide these feelings and just “fake it ’til you make it?” If you did, it probably didn’t work. The problem is that attempting to suppress genuine […]


Facts Don’t Change People’s Minds. Here’s What Does.

From Ozan Varol: If you had asked me this question–How do you change a mind?–two years ago, I would have given you a different answer. As a former scientist, I would have cautioned you to rely on objective facts and statistics. Develop a strong case for your side, back it up with hard, cold, irrefutable […]


Equifax Apologizes

We have never read such a complete and abject apology by a corporation. Not only does the interim CEO of Equifax apologize profusely, he clearly states what they have done and will do to address the problem, and he sets clear deadlines. It’s textbook crisis management. He also announces new products that may put the […]


Corporate Attorneys & The Court of Public Opinion

[By Thom Fladung, Hennes Communications] “The house could be burned down before you even smell smoke.”   In 2009, The Georgetown Journal of Legal Ethics set out to study how the court of public opinion can shape legal controversies. The sources were the people on the front lines – responses gathered from a questionnaire sent […]


Body Language: Telling Your Team How You Really Feel

From one of our favorite columnists, Carol Kinsey Goman, Ph.D: Do you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it […]


SpaceX Reputation Blasts Off with Landing Flame-Outs

[by Howard Fencl, Hennes Communications] In our crisis management presentations, we talk about how your reputation in a crisis can come through intact – and perhaps even enhanced – if you handle crisis communications correctly. No matter what you think of Elon Musk, we can agree that his company, SpaceX, has endured spectacular reputation hits […]


Tackling Scandal: An Interview with Hennes Communications’ Stephanie York

Scandals come in many flavors and are often tinged with sexual misconduct, fiscal mismanagement, and/or nefarious lapses in moral and ethical judgment. American City & County, the voice of state and local government since 1909, interviewed Hennes Communications VP Stephanie York about scandal and how to neutralize it with proactive communications. Here’s an excerpt: York […]


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