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Hennes Communications Crisis Planning Work Helps Gain Two Silver Anvils at National Awards Event

Our firm was proud to be part of the communications team, led by one of our clients, Destination Cleveland, that accepted two Silver Anvil Awards last week in New York City in recognition of the work done to support the 2016 Republican National Convention (RNC), held here almost exactly one year ago. The two awards, […]


Crisis Leadership: Five Principles for Managing the Unexpected

From Deloitte and The Wall Street Journal: Domestic terrorism, cyberattacks, power outages, white collar crimes and other catastrophic events are just a few of the potential crises companies can face. While many companies have a crisis plan in place, they may not have actually tested their plans, or the plans may be inadequate. A Deloitte […]


Don’t Get Too Obsessed with Recent Airline Customer Service Incidents – There are Bigger Sharks in the Risk Waters

Chris Britton writes: Target is a great place to shop. I love going there, and I bet many of you do too. But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises. Until United […]


Never Tell a Journalist It’s Not a Story

Is the CEO or P.R. person the best to face the cameras in a crisis? How do P.R. reps get into journalists’ good books? Daily Mirror editor Peter Willis gave the lowdown at a recent PRWeek’s Crisis Communications conference. Asked what advice he’d give a PR facing a journalist who is acting aggressively, Willis said: […]


Preparing For a Company Crisis: Protecting Your Business’ People, Assets & Reputation

A Conversation on Company Crisis Preparedness with former Boston Police Commissioner Ed Davis, from Boss Magazine —   Every business leader thinks and rethinks their business strategy, weighing the strengths, analyzing the weaknesses, pondering the opportunities and scrutinizing the threats. But when it comes to a company crisis, how many are applying that same due […]


Why ‘Sorry” is Still the Hardest Word

From Michael M. Grynbaum at the New York Times: “I’m sorry.” Two simple words, not so simply said. On Wednesday, the public representatives of two embattled American institutions — United Airlines and the White House — found themselves on national television grappling with a delicate and increasingly common ritual of the corporate and political worlds: […]


Apologies, Non-Apologies, Fauxpologies, Conditional Apologies & Past Exoneratives

By Stan Carey: Writing in 2012 about the nature of apologies, I said that being sorry is about more than just saying the words, “but the words, as an explicit admission of wrongdoing or shortcoming, can be an important part of reconciliation.” With a non-apology the aims and effects are wholly different. The person delivering […]


Crisis Management: Preparing for the Next Big Event

From Deloitte: No matter the crisis—a billion-euro loss, a breach that leaves millions of customer records at risk or a major airline accident with the CEO on board—organizations can take steps to weather the storm, according to Jeremy Smith, global leader of Deloitte Touche Tohmatsu Limited’s Crisis Management practice. But instead of aiming merely for […]


The New Law of Litigation Communications: Your Case Will Now Be Heard – On Facebook

By Thom Fladung, Hennes Communications The Court of Public Opinion is now in session. In fact, it’s always in session – on Facebook, Twitter, Instagram and other social media outlets. The practice of litigation communications or litigation public relations is young, as legal and communications matters go, emerging in the early 1980s, according to many […]


Did American Airlines Profit from United’s Poor Example?

[By Nora Jacobs, Hennes Communications] This past weekend provided the crisis communications profession with a Petri dish-like opportunity to study the way two almost identical organizations managed two almost identical situations less than two weeks apart. If we had devised an experiment using the scientific method, we probably could not have created a more precise […]


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