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Should You Apologize for Mistakes?

If you’ve ever attended one of our seminars on crisis management, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the health care industry (hospitals, nursing homes, […]


Ways to Engage Employees Amid a Corporate Crisis

From The Wall Street Journal & Deloitte: Engaging employees can have a significant impact on an organization’s ability to anticipate, prepare for and respond to an incident. Nonetheless, nearly one-third (29.8%) of respondents in a recent poll of more than 3,900 professionals believe that employees may be the most overlooked stakeholder when their organization is […]


Change In Corporate Mindset Needed To Combat Cyber Attacks

From our colleague, Richard Levick: Yahoo!’s announcement late last year that it had been victimized by not one but two separate data breaches was the Gettysburg of corporate cyber attacks – the biggest battle yet waged. The first attack, which occurred in 2014, impacted more than 500 million Yahoo! user accounts, while the second assault, […]


Steps to Address Inaction During a Corporate Crisis

From The Wall Street Journal Risk & Compliance Journal and Deloitte: At what point does business-as-usual turn into a corporate crisis? It’s not always clear, and executives might treat the first signs of a crisis—not realizing the magnitude—with complacency. Confounded by stress responses and human behavioral factors, an organization can lose precious time if executives […]


When, Not if: Protecting Your Corporate Reputation In A Data Breach

By Fiona Parker & Alec Peck: Data breaches are now so common that it’s hard to keep up. In any given week there are reports of attacks across all sectors and geographies.  At the time of writing the Yahoo! data breach could potentially involve up to a mind boggling 1 billion users. By the time […]


Attorneys & Communications Experts – Who Trumps Whom?

[By Stephanie York, J.D., Hennes Communications] Companies and other organizations limit liability by insuring most, if not all, of their assets: buildings, furniture, vehicles, the health of employees, the health of visitors and more. And while some insurance policies now offer “crisis communications coverage,” allowing the insured to engage the services of a specialized firm like […]


Assessing the Board’s Role Before the Next Crisis

From The National Association of Corporate Directors and The Wall Street Journal: As a host of threats continue to mount against organizations, more boards are weighing a broader, more proactive approach to crisis management. This is a positive development: in doing so, these boards are opening the door to adding significant value and stability to the organizations they oversee. Boards are uniquely […]


How Police Are Watching You on Social Media

From The Atlantic CityLab: In October, the ACLU released emails showing that a social media monitoring company called Geofeedia had tracked the accounts of Black Lives Matter protesters for law enforcement clients. The revelations of social media spying made headlines and led Twitter, Facebook, and Instagram to cut off Geofeedia’s access to bulk user data (which in […]


Do You Have a Crisis Communications Plan?

[By Bruce Hennes, Managing Partner, Hennes Communications, and Keynote Speaker, American Public Power Association Legal & Regulatory Conference, 2016] It’s not just terrorist attacks, explosions, active shooters, and environmental disasters. More often than not, it’s going to be sexual misconduct, data theft, unfair labor practices, OSHA complaints, mergers & acquisitions, layoffs, accusations, or employee fraud […]


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