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Should You Apologize for Mistakes?

If you’ve ever attended one of our seminars on crisis management, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the health care industry (hospitals, nursing homes, […]


New Rules of Engagement for General Counsels in the Age of Presidential Tweets

From our colleague Richard Levick, writing in Forbes: Reverberations from President Donald Trump’s recasting of political behavior are being felt in every corporate counsel’s office – not only in the U.S., but abroad, too. Civility, subtlety, even facts, are out. Confrontation, predawn tweeting, and “alternative facts” are in. When coupled with the disquieting new realities […]


BBC Interview Goes Awry & Viral

[By Bruce Hennes, Hennes Communications] The blogosphere lit up with smiles this past Friday after a toddler photobombed Robert Kelly’s Skype interview with the BBC from his home in S. Korea.  Kelly, a political-science professor, was discussing the South Korea impeachment scandal from his home office with a door closed behind him.  As the questioning […]


Facebook & The Press: The Transfer of Power

From the Columbia Journalism Review: JOURNALISM’S BUSINESS CRISIS is well known, but in the wake of the US presidential election it is increasingly obvious that the true existential crisis for journalism is its lack of influence. Fake news, a decline in trust, and plunging revenues are all proxies for a loss of influence and impact […]


Ways to Engage Employees Amid a Corporate Crisis

From The Wall Street Journal & Deloitte: Engaging employees can have a significant impact on an organization’s ability to anticipate, prepare for and respond to an incident. Nonetheless, nearly one-third (29.8%) of respondents in a recent poll of more than 3,900 professionals believe that employees may be the most overlooked stakeholder when their organization is […]


Is Trump’s Twitter Changing the Presidency?

Brian Feldman writes: Among myriad concerns surrounding a Donald Trump presidency, somewhere right in the center of the list — maybe just slightly closer to the bottom than the top in terms of importance — is his relation to the press. Or more accurately: the way in which he uses it. Depending on whom you […]


@realDonaldTrump and Crisis Management

[by Howard Fencl] There’s no question every tweet President Trump sends in his ongoing Twitter micro-eruptions are micro-analyzed by media and the public alike. Trump shoots from the hip, followers knee-jerk. Supporters cheer, resisters anguish. Wall Street frets. World leaders worry – some cancel scheduled Washington meetings. As a business mogul, Trump mastered social media […]


Trump’s Body Language During His Inaugural Address

From our colleague, Carol Kinsey Goman, Ph.D: On January 20, 2017, Donald J. Trump took the oath of office as the 45th President of the United States. While audiences listened intently to his inaugural address, some of us were more focused on what his body was saying. I exchanged initial observations with Patrick A. Stewart, […]


Attorneys & Communications Experts – Who Trumps Whom?

[By Stephanie York, J.D., Hennes Communications] Companies and other organizations limit liability by insuring most, if not all, of their assets: buildings, furniture, vehicles, the health of employees, the health of visitors and more. And while some insurance policies now offer “crisis communications coverage,” allowing the insured to engage the services of a specialized firm like […]


Taking Out the Trash and 3 Other Ways to Handle February TV “Sweeps”

[by Howard Fencl, Hennes Communications] Close on the heels of the New Year is the February Nielsen TV “sweeps” period – one of the ratings periods guaranteed to bring out the most salacious, over-the-top TV news special reports and sweeps series. The February sweeps period runs Feb 2 – March 1. Mark your calendars. It’s […]


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