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Regaining Organizational Trust When Leadership Misbehaves

[By Nora Jacobs, Hennes Communications] It is a sad commentary on our times, but more and more of our work now involves helping clients who are dealing with the aftermath of misbehavior among their leadership ranks.  Accusations of sexual misconduct, charges of criminal behavior, questionable ethical behavior and significant violations of organizational policies can all […]

Nobody Cares About Your Thoughts and Prayers

[by Howard Fencl, Hennes Communications] Don’t give me your phony grief. Don’t pawn off insincere, off-the-shelf template language just because you feel your organization must say something – anything – after a tragedy. Another school shooting? “Thoughts and prayers.” Environmental catastrophe? “Thoughts and prayers.” Industrial fatality? Well, you get it. And you’ve seen it recited […]

He Predicted The 2016 Fake News Crisis. Now He’s Worried About An Information Apocalypse.

From Buzzfeed: “What happens when anyone can make it appear as if anything has happened, regardless of whether or not it did?” technologist Aviv Ovadya warns. In mid-2016, Aviv Ovadya realized there was something fundamentally wrong with the internet — so wrong that he abandoned his work and sounded an alarm. A few weeks before the 2016 election, […]

The White House Flouts the First Rule of Crisis Communications: Get the Facts Out Fast

From The New York Times: WASHINGTON — By the time the furor over a presidential aide accused of spousal abuse reached a second week, the White House account of what happened became less clear, not more. The contradictions were multiplying. The daily news briefing was filled with caveats. “I can only give you the best […]

How the Mainstream Media Decides What Graphic Images to Run After a Mass Casualty Incident

From Poynter: Within minutes of the school shooting at Parkland High School in Broward County, Florida, video of the shooting, including shots and screams flowed online. Graphic video of a bloody body gave a hint of the horrors that would unfold. Another student snapped photos while crouched in a classroom while another recorded SWAT officers herding children […]

The Sex-Abuse Victims America Ignored

The Penn State – Joe Paterno situation immediately grabbed public attention. But it took way too long for the Michigan State University gymnastics scandal to capture the country’s attention. Here’s why. From Alex Putterman, writing for The Atlantic: It was an arresting moment, even on a day full of them. The Olympic gymnast Aly Raisman […]

The Incredible Shrinking TV News Audience

[by Howard Fencl, Hennes Communications] The fight for your eyeballs just escalated among TV news people. New numbers out from the Pew Research Center say that now, only half of American adults rely on television for their news. That’s down from 57% in 2016. The biggest user losers? Local TV news stations, which dropped from […]

The Media Revolution is ‘Iterative’ and Social: Experts Share How Not to Get Left Behind

From Bar Leader, a publication of the American Bar Association: “You’re all living in a media revolution,” said Thom Fladung, vice president of Hennes Communications. “And you don’t even know it.” Offering a window onto one aspect of that revolution, Bruce Hennes, president of the same crisis communications firm, said, “I don’t think there’s a reporter […]

Lawyers Who Do Their Own Media Strategy Have a Fool for a Client

From our good friend, Gene Grabowski: A disturbing sidebar to the story about accusations that Hollywood mogul Harvey Weinstein engaged in decades of alleged sexual misconduct features the performance of his former lawyer, Lisa Bloom. Bloom, who resigned after clashing with the Weinstein Company’s board of directors, was recently exposed for presenting to the board […]

How Social Media Fires People’s Passions – and Builds Extremist Divisions

From Robert Kozinets, at the University of Southern California, Annenberg School for Communication and Journalism, writing for The Conversation: The people of the United States continue to learn how polarized and divided the nation has become. In one study released in late October by the Pew Research Center, Americans were found to have become increasingly partisan in […]

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