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A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar

By Bruce Hennes, Managing Partner, Hennes Communications, written for the Cleveland Metropolitan Bar Association Bar Journal: Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You […]


Celebrity ‘Fauxpologies’ Can Backfire

From Arizona State University: “Today” show host Matt Lauer expressed “sorrow and regret for the pain he caused to others” when sexual misconduct allegations were leveled at him last week, but added that some of the characterizations and stories about him were untrue. When humorist Garrison Keillor was recently accused of improper behavior by a colleague, […]


How to Stop Spinning and Apologize Like You Mean It

[by Howard Fencl, Hennes Communications] Today Show fixture Matt Lauer was fired by NBC after three women mustered the courage to make public their allegations of his “pattern of inappropriate sexual behavior.” While Lauer said in his statement that he was “truly sorry” for the pain he caused, he characterized his behavior as “troubling flaws.” […]


How Social Media Fires People’s Passions – and Builds Extremist Divisions

From Robert Kozinets, at the University of Southern California, Annenberg School for Communication and Journalism, writing for The Conversation: The people of the United States continue to learn how polarized and divided the nation has become. In one study released in late October by the Pew Research Center, Americans were found to have become increasingly partisan in […]


10 Body Language Myths That Limit Success

From our industry colleague, Carol Kinsey Goman, Ph.D, writing in CommPro: Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having  leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into […]


Better Ingredients. Better Pizza. Bad Apologies: Papa John’s

By Thom Fladung/Hennes Communications   Papa John’s has delivered the latest example of a too-little, too-late, too-lame apology. As noted just about everywhere, including CNN, Papa John’s attempted to apologize on Twitter, in a series of tweets, after CEO John Schnatter said on an earnings call that sales of the official pizza of the NFL […]


The Future of Truth in the Post-Truth Era

By Howard Fencl/Hennes Communications Here’s a frightening quote from a founder of Wired magazine – perhaps the most frightening quote about the future of truth I’ve yet encountered: “Truth is no longer dictated by authorities, but is networked by peers.” The rise of “fake news” and the proliferation of misinformation – particularly in the social […]


Not a Regular Cease-and-Desist, A Cool Cease-and-Desist

From The Atlantic: Phrases that are not often used to describe a cease-and-desist letter: “the best,”“hilarious,” “cool,” “perfect,” “super classy.” And yet that is exactly the praise that Netflix’s lawyers received this week, from a variety of media outlets, for going about that most lawyerly of tasks: telling people they aren’t allowed to do a thing. In this case, […]


How to Use Twitter and Facebook for Emergency Travel Information

From The New York Times: You don’t have to like Twitter or Facebook, or even post to them, but when an emergency strikes, the networking sites can be essential travel tools. As Hurricane Maria neared the Caribbean this week, the Federal Emergency Management Agency (FEMA) used Twitter to disseminate shelter information. And when a powerful earthquake rocked Mexico on Tuesday, the State […]


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