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Got a Boss Who Denies Reality? A Behavioral Scientist’s Guide to Tactful Truth Telling

From The Conversation: ‘Tis the season for holiday parties at the office. While they’re great for building workplace camaraderie and team spirit, when was the last time a colleague – perhaps fueled by too much alcohol – said something so ridiculous that it made your jaw drop? Perhaps a desk mate went into something political, […]


Celebrity ‘Fauxpologies’ Can Backfire

From Arizona State University: “Today” show host Matt Lauer expressed “sorrow and regret for the pain he caused to others” when sexual misconduct allegations were leveled at him last week, but added that some of the characterizations and stories about him were untrue. When humorist Garrison Keillor was recently accused of improper behavior by a colleague, […]


How to Stop Spinning and Apologize Like You Mean It

[by Howard Fencl, Hennes Communications] Today Show fixture Matt Lauer was fired by NBC after three women mustered the courage to make public their allegations of his “pattern of inappropriate sexual behavior.” While Lauer said in his statement that he was “truly sorry” for the pain he caused, he characterized his behavior as “troubling flaws.” […]


How Social Media Fires People’s Passions – and Builds Extremist Divisions

From Robert Kozinets, at the University of Southern California, Annenberg School for Communication and Journalism, writing for The Conversation: The people of the United States continue to learn how polarized and divided the nation has become. In one study released in late October by the Pew Research Center, Americans were found to have become increasingly partisan in […]


10 Body Language Myths That Limit Success

From our industry colleague, Carol Kinsey Goman, Ph.D, writing in CommPro: Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having  leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into […]


Better Ingredients. Better Pizza. Bad Apologies: Papa John’s

By Thom Fladung/Hennes Communications   Papa John’s has delivered the latest example of a too-little, too-late, too-lame apology. As noted just about everywhere, including CNN, Papa John’s attempted to apologize on Twitter, in a series of tweets, after CEO John Schnatter said on an earnings call that sales of the official pizza of the NFL […]


After Las Vegas Shooting, a Columbine Expert Offers Heartfelt Advice About the Why of It All

From Roy Peter Clark, writing for Poynter, on the why of it all. For journalists, that means get it right the first time on the why. Mistakes on the why will live forever. Our worst blunders are immortal. If I made a list of books that all journalists should read, “Columbine” by Dave Cullen would be near […]


The Future of Truth in the Post-Truth Era

By Howard Fencl/Hennes Communications Here’s a frightening quote from a founder of Wired magazine – perhaps the most frightening quote about the future of truth I’ve yet encountered: “Truth is no longer dictated by authorities, but is networked by peers.” The rise of “fake news” and the proliferation of misinformation – particularly in the social […]


Fake News: The Real History – and How to Deal with It Today If You’re a Target

By Thom Fladung/Hennes Communications In 1782, Benjamin Franklin, while serving as American ambassador to France, reported a shocking story. American revolutionary soldiers had found bags with more than 700 scalps of soldiers, boy, girls and even infants. The massacre, Franklin wrote, was the work of Indians who were allied with King George. And the Indians […]


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