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The Future of Truth in the Post-Truth Era

By Howard Fencl/Hennes Communications Here’s a frightening quote from a founder of Wired magazine – perhaps the most frightening quote about the future of truth I’ve yet encountered: “Truth is no longer dictated by authorities, but is networked by peers.” The rise of “fake news” and the proliferation of misinformation – particularly in the social […]


Fake News: The Real History – and How to Deal with It Today If You’re a Target

By Thom Fladung/Hennes Communications In 1782, Benjamin Franklin, while serving as American ambassador to France, reported a shocking story. American revolutionary soldiers had found bags with more than 700 scalps of soldiers, boy, girls and even infants. The massacre, Franklin wrote, was the work of Indians who were allied with King George. And the Indians […]


Not a Regular Cease-and-Desist, A Cool Cease-and-Desist

From The Atlantic: Phrases that are not often used to describe a cease-and-desist letter: “the best,”“hilarious,” “cool,” “perfect,” “super classy.” And yet that is exactly the praise that Netflix’s lawyers received this week, from a variety of media outlets, for going about that most lawyerly of tasks: telling people they aren’t allowed to do a thing. In this case, […]


How to Use Twitter and Facebook for Emergency Travel Information

From The New York Times: You don’t have to like Twitter or Facebook, or even post to them, but when an emergency strikes, the networking sites can be essential travel tools. As Hurricane Maria neared the Caribbean this week, the Federal Emergency Management Agency (FEMA) used Twitter to disseminate shelter information. And when a powerful earthquake rocked Mexico on Tuesday, the State […]


The Future of Fake News: Don’t Believe Everything You Read, See or Hear

From The Guardian: The University of Washington’s Synthesizing Obama project took audio from one of Obama’s speeches and used it to animate his face in an entirely different video In an age of Photoshop, filters and social media, many of us are used to seeing manipulated pictures – subjects become slimmer and smoother or, in the case […]


ESPN Striking Out at Transparency in Jemele Hill Suspension

[By Thom Fladung/Hennes Communications]   In the years I was helping run newsrooms, one of my least favorite experiences was being in the news. Odd sounding, I know, in that I spent 33 years putting people, businesses and other organizations in the news. Hypocritical? Perhaps. Almost always, though, if one of my newspapers was in […]


You Can’t Fake It When It Comes to Confidence

From Carol Kinsey Goman, Ph.D.: Think about a time when you needed to project confidence but felt uncertain or insecure. How did you handle it? Did you try to hide these feelings and just “fake it ’til you make it?” If you did, it probably didn’t work. The problem is that attempting to suppress genuine […]


Facts Don’t Change People’s Minds. Here’s What Does.

From Ozan Varol: If you had asked me this question–How do you change a mind?–two years ago, I would have given you a different answer. As a former scientist, I would have cautioned you to rely on objective facts and statistics. Develop a strong case for your side, back it up with hard, cold, irrefutable […]


Equifax Apologizes

We have never read such a complete and abject apology by a corporation. Not only does the interim CEO of Equifax apologize profusely, he clearly states what they have done and will do to address the problem, and he sets clear deadlines. It’s textbook crisis management. He also announces new products that may put the […]


Corporate Attorneys & The Court of Public Opinion

[By Thom Fladung, Hennes Communications] “The house could be burned down before you even smell smoke.”   In 2009, The Georgetown Journal of Legal Ethics set out to study how the court of public opinion can shape legal controversies. The sources were the people on the front lines – responses gathered from a questionnaire sent […]


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