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When the Friendly Skies Suddenly Turn Hostile

By Nora Jacobs, Hennes Communications If you watched mainstream news early this week, or had your news feed set to the right coordinates, you no doubt saw that United Airlines became the latest victim of a Tweet storm on Sunday, after attendants on a flight from Denver to Minneapolis refused to allow two girls to […]


Should You Apologize for Mistakes?

If you’ve ever attended one of our seminars on crisis management, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the health care industry (hospitals, nursing homes, […]


How to Destroy Your Organization in One Easy Step

[by Howard Fencl, Hennes Communications] We’ve facilitated hundreds of seminars to help companies work more effectively with the media and survive social media attacks. In the last few weeks, we’ve had to update our presentations to offer help dealing with the rise of alternative facts and the increasingly nonchalant promulgation of lies. But a question […]


New Rules of Engagement for General Counsels in the Age of Presidential Tweets

From our colleague Richard Levick, writing in Forbes: Reverberations from President Donald Trump’s recasting of political behavior are being felt in every corporate counsel’s office – not only in the U.S., but abroad, too. Civility, subtlety, even facts, are out. Confrontation, predawn tweeting, and “alternative facts” are in. When coupled with the disquieting new realities […]


BBC Interview Goes Awry & Viral

[By Bruce Hennes, Hennes Communications] The blogosphere lit up with smiles this past Friday after a toddler photobombed Robert Kelly’s Skype interview with the BBC from his home in S. Korea.  Kelly, a political-science professor, was discussing the South Korea impeachment scandal from his home office with a door closed behind him.  As the questioning […]


Facebook & The Press: The Transfer of Power

From the Columbia Journalism Review: JOURNALISM’S BUSINESS CRISIS is well known, but in the wake of the US presidential election it is increasingly obvious that the true existential crisis for journalism is its lack of influence. Fake news, a decline in trust, and plunging revenues are all proxies for a loss of influence and impact […]


The Oscars – When a Good-Looking Tuxedo Isn’t Enough to Save Your Reputation

[By Nora Jacobs, Hennes Communications] Wow.  One minute, you’re a global company with a brand so esteemed it almost glows.  The next, you’re the centerpiece of a social-media pile-on, raked over the coals by wits and late-night TV wannabes.  All because a partner with 20 years of service takes his eye off the ball and […]


Trump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice

[By Thom Fladung, Hennes Communications] Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance  and Nordstrom and Toyota […]


Ways to Engage Employees Amid a Corporate Crisis

From The Wall Street Journal & Deloitte: Engaging employees can have a significant impact on an organization’s ability to anticipate, prepare for and respond to an incident. Nonetheless, nearly one-third (29.8%) of respondents in a recent poll of more than 3,900 professionals believe that employees may be the most overlooked stakeholder when their organization is […]


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