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Inside the Crisis Management War Room

One day your luck suddenly runs out, and you’re consumed by a crisis that threatens to destroy everything you and your team have worked so hard to build. Rumors go viral on social media. News reporters fill your voice mail and email with interview requests. Work grinds to a halt and your staff wants answers. […]


By | July 20, 2017 | Uncategorized

Please immerse yourself in this hyper-superior treatise on corporate verbalization (or, read this)

[By Thom Fladung, Hennes Communications] We were engaging with social media recently when we stumbled upon a sustainable, immersive vehicle that provided an optimal way forward for strengthening corporate discourse and leveraging an enhanced communications dialogue. In other words, we found a great story about corporate-speak and how to avoid it. Lucy Kellaway of the […]


Wall Street Journal’s Suggestion Of ‘Radical Transparency’ For Trump Is Spot-on – But It’s Not Radical

[By Thom Fladung, Hennes Communications] The Wall Street Journal editorial board has a solution for the Russia scandal that the board suggests offers President Donald Trump “the best chance of saving his Presidency: radical transparency.” The editorial adds: “Release everything to the public ahead of the inevitable leaks. …every Trump family member, campaign operative and White […]


You Think Chris Christie’s Beach Photos Were Great? Just Wait Until Drone Journalism Really Takes Off

From Poynter: By now, you’ve probably seen the pictures: New Jersey Gov. Chris Christie, surrounded by his family and friends, sitting on a public beach that had been closed to the public amidst a state government shutdown. In a write-up for the (Newark, New Jersey) Star-Ledger, which published the photos, photographer Andrew Mills described how […]


Q&A: NPR’s Audie Cornish on the Intimacy of Interviewing

From Poynter: A great interview is one of the journalist’s most powerful tools. It can be informative, entertaining, thoughtful.  Here, an interview with NPR’s Audie Cornish Jesse Thorn: You have worked at NPR for like 95 percent of your professional career. Is there an NPR way of doing things, do you think? Audie Cornish: There definitely is. And, […]


When Social Media Bites Back

[By Nora Jacobs, Hennes Communications] Indiana Republicans have learned that social media is not as easy as it sometimes looks.  We suspect the individual who came up with the idea of generating support for healthcare reform by soliciting criticism of Obamacare on Facebook has spent some time in the woodshed as a result of this […]


The Bottomless News Hole and You

[By Howard Fencl, Hennes Communications] It’s everywhere. You check your Twitter feed. Read a news website or the daily paper. Turn on Nightly News or NPR. It’s an unrelenting and punishing tidal wave of political news pounding us over and over again. The slightest new wrinkle in a political drama, the smallest blip on Wall […]


Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together

[By Thom Fladung, Hennes Communications] At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]


Truth Without Credibility is Worthless—Getting Your Truth Believed in a Crisis

From our friend, Diane Citrino: The crisis management mantra of “tell the truth, tell it all, tell it first, and tell it fast” to get ahead of a breaking crisis is wonderful advice, but begs the question, “What is the truth?” As famously sung in Jesus Christ Superstar, “We both have truths; Are mine the […]


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