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“I spent half of my day Thursday listening to a consultant tell public officials how to manage their messages to the media. Lest you think I was insulted, I found myself agreeing with everything Bruce Hennes said. Hennes is a crisis communications specialist based in Cleveland. The Coshocton and Holmes County Health Departments brought him to Coshocton to speak with area politicians, public health officials and business leaders. I hope they heed his words. And I’m sorry that some area leaders didn’t get to hear it. They – and the citizens and customers they serve – would benefit greatly from it as well.”

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Len LaCara Managing Editor Coshocton Tribune

“I just wanted to tell you how grateful I am for your work for MetroHealth. We got your complete attention, knowledge and judgment and incredible responsiveness. I would be happy to work again with you anytime (but not wishing for any more issues).”

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Mark Moran (former) CEO & President MetroHealth System, Cleveland

“One of the good things that came out of all of this is that you answered the phone on that Friday afternoon, and I have had the chance to work with you. Whenever possible, I tell folks about you and the work we did.”

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Travis Brownley Head of School Marin Academy

“I am deeply appreciative of the wonderful service you have provided to the school over these past months. Your wisdom and your kindness have helped my growth and understanding – both of crisis communications and of the human person. Thank you for your great kindness to us and for retaining us as a client. We are better for it.”

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Rev. William J. Murphy, S.J. President Saint Ignatius High School

“If you say the right thing in the wrong way, a crisis can be created. A crisis of communications… a crisis of confidence. When they (Hennes Communications) do their job best, there is no crisis.”

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Ron Fountain (former) Chairman of the Board MetroHealth System
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