There’s a reason we refer to our staff as our Crisis Management SWAT Team. Every member has deep, extensive experience helping clients successfully manage their response to potential and actual crisis threats. Click below to learn more about the expertise they bring to Hennes Communications.
Every crisis is different. That’s why we also maintain a stable of specialists who serve of counsel to our firm. Depending on the situation, we can assemble a customized team to respond to the specific challenges your situation presents. Consider them your SWAT Team on steroids. Click below to learn more about each of these seasoned professionals.
Nora Jacobs is an experienced crisis communications counselor with three decades of agency and corporate experience. Over the years, she has counseled top executives at companies, associations, nonprofits and professional service firms throughout the country on reputational issues and problems ranging from accidents, environmental concerns, product failures, criminal matters and activist attacks to reorganizations, management transitions and downsizings. She has a strong portfolio of client work in consumer and industrial products, healthcare, biotechnology, education and economic development.Read more
Howard Fencl serves as vice president for Hennes Communications. Fencl brings more than 30 years of experience in public relations and in television news production and management. He is responsible for the development, management and implementation of communication strategies for clients of the firm, focusing on crisis communications, reputation management, media strategy, media training, and cross-platform media monitoring in on-air, on-line, social and mobile media.Read more
Thom Fladung serves as vice president for Hennes Communications. He brings more than 33 years of daily newspaper and digital media experience to the agency, having served as a top editor at some of the nation’s largest newspapers such as the Cleveland Plain Dealer and the Detroit Free Press. Over the past decade, Fladung has […]Read more
Stephanie York serves as vice president at Hennes Communications. She brings 25 years of legal, governmental, hospital, political, digital media and public relations experience to the agency. York heads up the firm’s satellite office, in the heart of downtown Akron, Ohio. York specializes in crisis communications, crisis management, litigation communications, issues management, media relations and […]Read more
George Snider brings to clients over 40 years’ experience in corporate America, having held senior positions in issues management, public affairs and marketing. A graduate of Yale University in its honors political science program, George served as an officer in the U.S. Army for two years and afterward in the Reserve. He began his business career […]Read more
As the president of Radar Public Relations & Consulting LLC, a firm specializing in the strategic use of social media, Scott Juba understands the unique opportunities and challenges that Internet platforms pose to organizations during a crisis.Read more
A journalist since 1972, Scott currently freelances for several national television firms, including NBC News, ABC News, CBS News, The Today Show, Good Morning America, MSNBC and many others.
He is a familiar face to Northeast Ohioans after spending 18 years on the air at WKYC TV-3. His first job was reporter for The Detroit News.
Dr. Peter Collins is the operational forensic psychiatrist with the Criminal Behaviour Analysis Unit of the Ontario Provincial Police. Peter is also the consultant forensic psychiatrist with the Royal Canadian Mounted Police “O” Division Integrated National Security Enforcement Team and since 1992 he has been a member of the crisis negotiation team of the Toronto […]Read more
Beth Hallisy is a communications strategist with 30 years’ experience in crisis and change communications, issues management, executive positioning, internal communications, media relations, event management and digital/social media strategy. She has counseled clients through labor strikes, M&A activity, downsizings, restructurings, security (data) breaches, corporate misconduct, product recalls, accidents, explosions, enterprise system/process changes, and other high-stakes […]Read more
For 13 years, Julie Conrad has specialized in spearheading, managing and implementing communications programs for business-to-business, healthcare, technology, consumer and nonprofit organizations. She currently leads communications programs for small businesses, guiding these organizations in developing and telling their story.Read more
An Emmy-winning broadcast producer and 5′ 2″ post-production powerhouse, Jane Temple was inducted in the Cleveland Journalism Hall of Fame in 2008 as the consummate example of all things broadcasting. Jane began her career in radio as a disc jockey and news reporter and migrated to television to WEWS-TV 5 in 1974 as an associate producer with the legendary local morning talk show, The Morning Exchange.Read more
Amanda Subler’s background is in journalism and TV production. She’s an award-winning news producer and executive producer who has been inside local TV newsrooms for the last 10 years, writing, producing and managing newscasts and many large scale television productions. Amanda understands the inner-workings of news organizations, the expectations and deadlines of reporters and news producers and can anticipate the tough questions they will ask.Read more
For more than 20 years, George Becker has been one of Cleveland’s leading business-to-business specialists, having founded George A. Becker & Company where he developed programs that enhance clients’ images within communities where they conduct business, with particular focus on building relationships with their customers, prospective customers, suppliers, employees and stockholders.
Becker’s particular strengths include publicizing the introduction of new products and professional services to general-interest, consumer and trade-industry media; organizing local, regional and national publicity tours for entrepreneurs and senior corporate executives; organizing special events for the media, including trade shows, news conferences and ground-breakings; writing web content, marketing and sales brochures, annual reports, press-kit materials, by-lined articles in clients’ names and newsletters.
“When Superstorm Hurricane Sandy hit we were ready. BlueBridge Networks is in the business of keeping businesses in business, so we turned to our playbook and lessons learned – the lessons and advice of Bruce Hennes. First: stay in front of the issue. Second: control the message. Third: tell the truth and tell it often. Having had the benefit and advantage of hearing Bruce at American Red Cross Business Emergency Preparedness Seminars, we were trained and prepared to execute our Disaster Recovery - Business Continuity Plan. Now, more than ever, we fully recognize the importance of communication plans in a successful and seamless event resolution. (Hennes Communications) understands the Court of Public Opinion and can help any organization from a tactical and strategic perspective in the arena of crisis communication. We were able to walk through lessons learned as a team and applied them to our situation. And when we triggered that plan, (the Hennes Communications) team reassured us that our approach was wise, with reminders to refine the message and bring proper closure.”